Help Desk Support, Sr. jobs in Nevada

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Bilingual Customer Support | Internet Help Desk
  • LV.Net
  • Las Vegas, NV FULL_TIME
  • Internet Customer Support Help Desk Representative (Bilingual)

    Company: LV.Net

    Location: 2595 Fremont St., Las Vegas, Nevada 89104

    About Us:
    LV.Net is a dynamic and innovative provider of Wireless Internet. We pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment where employees can thrive.

    Job Description:
    As an Internet Customer Support Help Desk Representative, you will be at the forefront of our commitment to providing outstanding customer service. You will interact with customers by email and phone to resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction.

    Key Responsibilities:

    • Respond promptly and professionally to customer inquiries
    • Provide technical support and troubleshooting assistance for internet-related issues, including connectivity problems, account setup, and software and hardware configurations.
    • Identify and escalate complex issues to the appropriate teammember for resolution.
    • Educate customers on product features, services, and best practices to enhance their overall experience.
    • Maintain accurate records of customer interactions and resolutions in our CRM system.
    • Collaborate with cross-functional teams to improve processes and drive continuous improvement in customer support operations.

    Requirements:

    • Fluent in English and Spanish
    • Proven experience in a customer support or help desk role, preferably in an internet service provider or related industry.
    • Excellent communication skills, both written and verbal, with a strong customer service orientation.
    • Technical aptitude and ability to troubleshoot basic internet connectivity issues.
    • Strong problem-solving skills and ability to adapt to changing priorities in a fast-paced environment.
    • Attention to detail and commitment to providing high-quality support to customers.

    Benefits:

    • Health Insurance
    • 401(k)
    • FREE LVAC Gym Membership
    • FREE LV.Net Internet
    • Paid Time Off (PTO)
    • Paid Holidays
    • Employee Perks
    • Friendly and inclusive work environment
    • Flexible work schedule options
    • Opportunities for career growth and professional development

    If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want to hear from you! Join our team and be part of our mission to provide best-in-class internet customer support.

    How to Apply:
    Please send your resume to kamolat@lv.net. In your cover letter, tell us why you're the perfect fit for this role and how your experience aligns with our company values. We look forward to hearing from you!

    Job Type: Full-time

    Pay: Up to $20.00 per hour

    Benefits:

    • 401(k)
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Professional development assistance

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Evening shift
    • Night shift
    • Overnight shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Las Vegas, NV 89104: Relocate before starting work (Required)

    Work Location: In person

  • 11 Days Ago

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Help Desk Technician
  • Nevada Donor Network, Inc.
  • NV, NV FULL_TIME
  • The IT Help Desk supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by providing technical assistance to computer users, answering questions and resolving computer problems for...
  • 14 Days Ago

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Help Desk Technician
  • Boulder City Hospital
  • Boulder, NV FULL_TIME
  • GENERAL PURPOSE: Under the supervision and direction of the Boulder City IT System/Security Manager, The Information System Technician will support the IT initiatives in the hospital and its affiliate...
  • 1 Day Ago

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IT Help Desk II
  • Tuknik Government Services
  • Las Vegas, NV FULL_TIME
  • TGS Job ID 2465054 Tuknik Government Services, a Koniag Government Services company, is seeking an IT Help Desk II with a Public Trust Clearance to support TGS and our government customer in Las Vegas...
  • 8 Days Ago

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Senior Help Desk Analyst
  • Credit Acceptance
  • Henderson, NV FULL_TIME
  • Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a ...
  • 1 Month Ago

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IT Help Desk
  • Swickard Shared Services
  • Las Vegas, NV FULL_TIME
  • DescriptionWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe ...
  • 21 Days Ago

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IT Help Desk Support Technician
  • The Waldinger Corporation
  • The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT ...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Technician
  • Whitman, Requardt & Associates, LLP
  • Baltimore, MD
  • At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more th...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Technician
  • Marcum Search
  • New Hyde Park, NY
  • Job Description Job Description Marcum Search is assisting our client in their search for a Help Desk Support Technician...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Technician
  • ConsultNet
  • Jackson, MS
  • Help Desk Support Technician 6+ month Contract (Potential extension) Jackson, MS Pay range $20-25 per hour (Full time ho...
  • 3/18/2024 12:00:00 AM

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Associate Help Desk Support Technician - Sioux Falls
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/17/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/15/2024 12:00:00 AM

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Help Desk Support Technician
  • VanderHouwen
  • Status: 2-Month Contract Job Title: Help Desk Support Technician Location: On-site (Eugene, OR) Salary: $18/hr Start Dat...
  • 3/14/2024 12:00:00 AM

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Onsite Help Desk/Support Technician
  • The CSI Companies
  • Jacksonville, FL
  • . CSI is Seeking an Onsite Help Desk/Support Technician in La Palma CA for their large well known Payroll Processing cli...
  • 3/14/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$62,393 to $78,333

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019