Helpdesk Technician jobs in Chandler, AZ

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Helpdesk technician
  • CWIE Holding Company Inc.
  • Tempe, AZ FULL_TIME
  • Job DescriptionJob Description

    POSITION OVERVIEW

    CWIE is looking to add a Helpdesk Support Technician to our team! The primary focus of this position is on the installation, maintenance, troubleshooting and repair of desktops, laptops and IT equipment in general.

    This also includes providing first line support on hardware and software related issues. Applicant must be highly organized individual with the ability to identify, troubleshoot, and report all computer / equipment related problems.

    KEY RESPONSIBILITIES

    • Keep all workstations and laptops OS and 3rd party software up to date with the latest patches available.
    • Log all tasks and hours worked in a ticketing system, while keeping detailed notes regarding current ticket status.
    • Re-image and configure all workstations including PCs and laptops to ensure that any installed software and configurations abide by company policy.
    • Carry out and / or assist with software and hardware installations on workstations, and support on workstation related issues.
    • Carry out basic LAN troubleshooting up to the network outlet to help users solve any problems that might hinder or affect their productivity.
    • Ensure the proper functioning of all IT office equipment so as to enable users to carry out their work with the least possible downtime.
    • Maintain office equipment (including printers, projectors, phones, etc.) and any related documentation for reference purposes and to enable users to carry out their work with the least possible downtime.
    • Relocate workstations and other IT related equipment as needed.
    • Coordinate with the Desktop Support Manager to resolve any problems requiring specialized skills to assist users overcome problems that may affect their productivity.
    • To keep the Desktop Support Manager informed about any outstanding issues and / or problems encountered on a daily basis to ensure that problems / issues affecting other teams / users are dealt with professionally and in a timely manner.
    • Carries out day-to-day communication with other teams so as to ensure that all team members are sufficiently aware of work being carried out by their colleagues.
    • Keeps supervisor(s) informed about any issues that may arise.
    • Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.
    • Interacts with other teams to ensure that all relevant departments are up to speed on all projects design developments.
    • Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.
    • Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction.
    • Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.

    REQUIRED SKILLS

    • Excellent knowledge of computer hardware.
    • Knowledge of development software and environments.
    • Proficient knowledge of Microsoft Office products such as Windows 10, Outlook, and Office 365 as well as administrative experience within a Windows Server Environment.
    • Experience with Active Directory / Active Roles (account management, mailbox creation, setting permissions, etc.).
    • Hands on experience with SCCM or M.S. Certified Technology Specialist-Administering and Deploying System Center 2012 Configuration Manager Certification.
    • Strong documentation and organization in continuing to build our knowledge base
    • Ability to prioritize workload and meet deadlines.
    • Excellent English language verbal and written communication skills.

    PREFERRED SKILLS

    • Knowledge of administering cloud phone systems such as Ring Central.
    • Knowledge of scripting with the purpose of process automation.
    • Print Server management

    EDUCATIONAL REQUIREMENTS

    • Minimum 2 years’ experience in a similar position.
    • MCP and / or MCSE or any other vendor certification considered a bonus.
    • 4 year university degree preferred.

    Company DescriptionCWIE Holding Company Inc. is a team of forward-thinking individuals who have given way to the development of cutting-edge infrastructure as a service solution that assist businesses in staying ahead of the technology curve.

    We recognize that people require access anytime, anywhere and that people and data need to be integrated in real time. Along with our related entities, CCBill and PhoenixNAP, the CWIE Holding Company family strives to provide world class products and services for customers of all sizes.

    Company DescriptionCWIE Holding Company Inc. is a team of forward-thinking individuals who have given way to the development of cutting-edge infrastructure as a service solution that assist businesses in staying ahead of the technology curve.

    We recognize that people require access anytime, anywhere and that people and data need to be integrated in real time. Along with our related entities, CCBill and PhoenixNAP, the CWIE Holding Company family strives to provide world class products and services for customers of all sizes.

    Last updated : 2024-02-23

  • 1 Month Ago

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Helpdesk Analyst
  • Entech
  • Arizona, AZ FULL_TIME
  • Job DetailsJob descriptionWe re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it s ...
  • 12 Days Ago

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Helpdesk Manager - Tempe, AZ
  • Unitek Learning
  • Tempe, AZ FULL_TIME
  • Company DescriptionAs a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing ...
  • 4 Days Ago

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ServiceNow / Helpdesk Administrator
  • FUJIFILM Holdings America Corporation
  • Mesa, AZ FULL_TIME
  • ServiceNow / Helpdesk Administrator Job Locations US-AZ-Mesa Requisition ID 2023-26148 Category Information Technology Company (Portal Searching) FUJIFILM Electronic Materials U.S.A Overview Who We Ar...
  • 15 Days Ago

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ServiceNow / Helpdesk Administrator
  • Fujifilm
  • Mesa, AZ OTHER
  • Overview Who We Are FUJIFILM Electronic Materials, U.S.A., Inc., is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportun...
  • 17 Days Ago

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Part Time Helpdesk Tech (Temp Level 1)
  • Maricopa Community College District
  • Tempe, AZ PART_TIME
  • Part Time Helpdesk Tech (Temp Level 1)Job ID: 319005Location: Rio Salado Community CollegeFull/Part Time: Regular/Temporary: TemporaryHourly Rate $13.85/per hourNot Eligible for Benefits This is a par...
  • 1 Month Ago

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0 Helpdesk Technician jobs found in Chandler, AZ area

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Senior Systems Analyst
  • The Judge Group
  • Phoenix, AZ
  • The Senior Systems Analyst analyzes how well software, hardware, and the wider IT system fits the business needs of Sham...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • MetroSys
  • Phoenix, AZ
  • Description Provide field technical support to customers, including identifying and correcting equipment malfunctions th...
  • 3/28/2024 12:00:00 AM

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Help Desk Specialist
  • Grant Cardone Enterprises
  • Scottsdale, AZ
  • About the Company: Built by the #1 Business Expert in the world, Cardone Training Technologies has become one of the mos...
  • 3/26/2024 12:00:00 AM

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Desktop Support Technician
  • Ovation Workplace Services Inc.
  • Phoenix, AZ
  • Job Description Job Description Desktop Support Technician This role will be to provide overall hardware/software suppor...
  • 3/26/2024 12:00:00 AM

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Help Desk Technician Support
  • Spectrum Engineers
  • Tempe, AZ
  • The Help Desk Technician is responsible for providing comprehensive information technology support to the entire corpora...
  • 3/25/2024 12:00:00 AM

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Tech Support - Banking
  • Dexian - DISYS
  • Chandler, AZ
  • Security Response: Maintaining effective physical security programs, technical systems, and programming. Directly commun...
  • 3/25/2024 12:00:00 AM

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IT Business Systems Analyst
  • CommonSpirit Health
  • Phoenix, AZ
  • Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With ...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Technician
  • MBI Industrial Medicine
  • Phoenix, AZ
  • About Us: MBI (Medicine for Business and Industry) is an industry leading operator of occupational and medical clinics, ...
  • 3/24/2024 12:00:00 AM

Chandler is a city in Maricopa County, Arizona, United States, and a prominent suburb of the Phoenix, Arizona, Metropolitan Statistical Area (MSA). It is bordered to the north and west by Tempe, to the north by Mesa, to the west by Phoenix, to the south by the Gila River Indian Community, and to the east by Gilbert. As of 2017, the population was estimated at 253,458 according to the United States Census Bureau. According to the United States Census Bureau, Chandler has a total area of 58.0 square miles (150 km2), of which 57.9 square miles (150 km2) of it is land and 0.1 square miles (0.26 km...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Helpdesk Technician jobs
$43,715 to $54,026
Chandler, Arizona area prices
were up 2.2% from a year ago

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Helpdesk Technician in Bradenton, FL
Maintains an adequate inventory of the network components (including software), spares and parts used in repair work.
April 19, 2021
Helpdesk Technician in Lakeland, FL
Receive end user problem reports and resolve moderately difficult problems immediately or within the scope of the documented Service Level Agreement when possible.
February 09, 2021