Helpdesk Technician jobs in Chesapeake, VA

· 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System
· 3 year’s (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system
· 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
· Experience in helpdesk tracking software and trouble ticket supporting software
· Experience in producing reports and metrics from a LMS or by interrogating the database
· Experience in cyber issues and protecting the system and network from unauthorized access
· Two years of vocational training in computer related science or related subjects in the educational domain

DUTIES/ROLE:
· Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays
· Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
ü Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification
ü Support any helpdesk questions received by email or phone
ü Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform
ü Support various communities of interest within NATO in customization and maintenance of JADL pages
ü Work closely with NCIA to ensure the services are available and operational on the NATO networks
ü Maintain an awareness of any cyber issues that may affect the system delivery or unauthorised access to the system