Helpdesk Technician jobs in Henderson, NV

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Helpdesk Technician I
  • UNITE HERE HEALTH
  • Las Vegas, NV FULL_TIME
  • The purpose of this position is to provide a world class level of customer service to all users seeking technical assistance or information concerning PC/laptop/tablet, mobile, telephony, and communications hardware and software. This position will also serve as a technical resource for IT related projects and provider of input to the IT Management decision making processes. This position will serve as the representative of the IT function to all users on a daily basis, representing the IT department with professionalism, competence and positivity.

    ESSENTIAL JOB FUNCTIONS AND DUTIES

    • Serves as primarily Tier 1 customer support resource to all Fund and business partners employees
    • Responds to all local and remote customer inquiries for assistance received primarily via telephone but also from email, chat or direct contact providing first level troubleshooting and problem resolution
    • Promptly escalates more advanced tickets to the correct Tier based on established guidelines
    • Documents all customer support inquiries using available tracking software and recommends simplification opportunities
    • Resolves issues in a timely and professional manner while meeting or exceeding established baselines
    • Takes proactive action in ensuring the serviceability of applicable Fund and health center technical systems
    • Handles employee questions regarding end-user facing hardware and software and serves in a consultative manner
    • Communicates with technical operations and programming support personnel for problem referral
    • Creates/updates end users accounts per established access matrix and authorization approval
    • Ensures timely completion and follow-up of all support calls and tracks progress via ticketing system
    • Creates documentation of technical solutions and help desk procedures
    • Tracks user satisfaction through follow-up calls and surveys as required/directed
    • Assists Infrastructure and Operations functions with special projects as required
    • Sets goals and achieve measurable results
    • Contributes ideas to plans and achieving department goals
    • Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth
    • Exemplifies the Fund’s BETTER Values in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
    • Performs other duties as assigned within the scope of responsibilities and requirements of the job
    • Performs Essential Job Functions and Duties with or without reasonable accommodation

    ESSENTIAL QUALIFICATIONS

    Years of Experience and Knowledge

    • 0 ~ 3 years of direct experience minimum
    • Working knowledge and experience in a Windows based support environment preferred
    • Experience with technical Help Desk or high level customer service operations desired
    • Primary-level knowledge of PC, mobile, telephony and other end-user facing technologies
    • Introductory to basic knowledge of PC hardware, Windows (Active Directory administration) and Office 365

    Education, Licenses, and Certifications

    • Associate's degree in Computer Science, Information Systems or related field or equivalent work experience required
    • Preferred: Certification in A Certification and/or Microsoft Certifications

    Skills and Abilities

    • Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
    • Intermediate level Microsoft Excel skills
    • 10% ~ 15% travel within Las Vegas metro area
    • Introductory to basic software and hardware skills in a Microsoft environment
    • Attention to detail and exceptional follow up skills
    • Proactive and customer service delivery mindset
    • Exemplary professionalism and phone/chat/email etiquette
    • Working knowledge of customer service practices, including effective written and verbal communication, the ability to handle stressful situations, telephone support and interpersonal skills
    • The ability to work independently and without extensive supervision
    • Ability to manage competing deadlines and multiple projects in a fast-paced environment

    Hourly range for this position: $23.07 - $28.26 hourly. Actual hourly rate may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

    Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

    Benefits: We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).



  • 3 Days Ago

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Helpdesk
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 4 Days Ago

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IT Helpdesk Technician (Las Vegas, NV; Portland)
  • Alvest Equipment Services
  • Las Vegas, NV FULL_TIME
  • ALVEST is the world leader in airport ground support equipment manufacturing and distribution, through its entities TLD, Smart Airport Services (SAS) and Alvest Equipment Services (AES), with consolid...
  • 1 Month Ago

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Helpdesk Supervisor
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 8 Days Ago

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Automotive technician
  • Kia Veterans Technician Apprenticeship Program (VTAP)
  • Henderson, NV FULL_TIME
  • Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, K...
  • 22 Days Ago

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Automotive Technician with Findlay Kia
  • Kia Veterans Technician Apprenticeship Program (VTAP)
  • Las Vegas, NV FULL_TIME
  • Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, K...
  • 2 Days Ago

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0 Helpdesk Technician jobs found in Henderson, NV area

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IT Help Desk Specialist - Tier 1
  • IT Avalon
  • Las Vegas, NV
  • A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time. Follow standard service desk o...
  • 3/29/2024 12:00:00 AM

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Desktop Support Technician
  • IT Avalon
  • Las Vegas, NV
  • Requirements: Associate in Computer Science or related field or experience equivalent 1-3 years of experience in help de...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • Apex Systems
  • Las Vegas, NV
  • Essential Duties Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location. Resp...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • It Avalon
  • Las Vegas, NV
  • Requirements: Associate in Computer Science or related field or experience equivalent 1-3 years of experience in help de...
  • 3/28/2024 12:00:00 AM

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Lead Systems Analyst - Corporate (Las Vegas)
  • Caesars Entertainment
  • Las Vegas, NV
  • Job Description Must Have Skills (minimum 3+ years) Broad knowledge of computer systems, hardware, and programming Prove...
  • 3/27/2024 12:00:00 AM

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IT Support Technician
  • Company based in Las Vegas, Nevada
  • Las Vegas, NV
  • Job Description Job Description IT Support Technician The IT Support Technician will travel to company locations to inst...
  • 3/26/2024 12:00:00 AM

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Clinical Support Resource RN
  • Sunrise Hospital
  • Las Vegas, NV
  • Description Hourly Wage Estimate: $38.34 - $57.56 / hour Learn more about the benefits offered for this job. The estimat...
  • 3/25/2024 12:00:00 AM

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LIS Support Analyst
  • Sonic Healthcare USA, Inc
  • Las Vegas, NV
  • Job Functions, Duties, Responsibilities and Position Qualifications: Job Summary Manages, coordinates, and establishes p...
  • 2/28/2024 12:00:00 AM

Henderson is 16 miles (26 km) southeast of downtown Las Vegas at 36°2′23″N 114°58′52″W / 36.03972°N 114.98111°W / 36.03972; -114.98111 (36.03972, -114.98111). According to the United States Census Bureau, the city has a total area of 107.7 square miles (279.0 km2), all land. The city is in the Mojave Desert with wildlife and vegetation typical of the Mojave. The mountains that surround Henderson mostly have gentle slopes. The McCullough Range is closest to the city; most of this range is covered by black rocks from a volcanic explosion millions of years ago. These mountains reach an average...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Helpdesk Technician jobs
$44,799 to $55,365
Henderson, Nevada area prices
were up 2.5% from a year ago

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Receive end user problem reports and resolve moderately difficult problems immediately or within the scope of the documented Service Level Agreement when possible.
February 09, 2021