Helpdesk Technician jobs in Medford, OR

Responsibilities

• Assist Service Advisors in assessing damage to vehicles prior to repair.
• Make Cosmetic repairs.
• Use special equipment to restore damaged metal frames and body sections back to original specifications.
• Ability to develop appropriate and efficient methods for each job.
• Ensure all needed repairs are identified to eliminate supplements and minimize repair time.
• Plan work procedure: follow work order for all operations listed.
• Remove upholstery, accessories, electrical and hydraulic window and seat operating equipment and trim to gain access to damaged area of vehicle if needed. Store parts on carts or cover to eliminate potential damage.
• Mend damaged body and fenders by hammering out or filling in dents and welding broken parts; ensure all gaps and fits are to industry standards.
• Operate a variety of hand and power tools (e.g. welder, soldering equipment, cutting torch, blocks, hammers, wrenches, sander, spray guns, etc.)
• Fill depressions with body filler.
• Remove damaged fenders, panels and grills; and bolts or welds replacement parts in position and reassemble after parts are painted; ensure all gaps and fills are to industry standards.
• File, grind, and sand repaired surfaces with 120-grit paper before turning vehicle over to the Paint Dept.
• Aim headlamps and repair or replace defective parts.
• Inspect and test drive repaired vehicles to check for compliance with safety and quality standards.
• Comply with all Caliber safety rules, guidelines and standards
• Perform other related duties as assigned to ensure an efficient and effective repair.
• Other duties may be assigned as necessary

Skills & Requirements

• High School Diploma or equivalent required.
• 1-4 years body shop experience strongly preferred.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent problem-solving skills required.
• Customer Focused
• Organizational skills
• High Energy Level
• Persistence
• Product Knowledge
• Must have a valid driver’s license.
• Ability to effectively communicate with others.
• Personable, friendly demeanor with “World Class” customer service approach to internal and external customers.

Physical Demands & Work Environment

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to use hands and fingers
• Frequently required climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually required to lift/push weights up to 50 pounds

Behaviors & Competencies:

• Integrity-Respect and accountability at every level and every interaction
• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation-Develops and displays innovative approaches and ideas to our business
• Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com, or call (470)500-6808. This email and phone number are listed exclusively to assist disabled job seeker whose disability prevents them from being able to apply online.

**This job description is not a complete statement of all duties and responsibilities comprising the position.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them