Helpdesk Technician jobs in Provo, UT

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Helpdesk Technician
  • Mountainland Technical College
  • Orem, UT PART_TIME
  • IT HELPDESK TECHNICIAN

    Location: Orem, UT

    Status: Part-time

    Hours: Monday – Thursday, 3:00 p.m. – 9 p.m.

    Pay / Hourly: $21.26

    SUMMARY

    The IT Helpdesk Technician provides technical support to internal employees. Primary objectives will be to answer incoming technology requests promptly, address first tier issues directly or escalate issues to appropriate team members, ensure a positive user experience, and maintain a high level of customer satisfaction.


    BENEFITS

    • A positive and collaborative work culture.
    • MTECH tuition waiver is available after three months, to employees who work minimum of 15 hours a week.

    IT HELPDESK TECHNICIAN - RESPONSIBILITIES

    Responsibilities include, but are not limited to:

    • Respond to internal technology related helpdesk tickets, telephone calls, and emails in a professional manner.
    • Provide IT technical assistance and troubleshooting for hardware, software, and network-related issues involving computers, mobile devices, printers, displays, projectors and A/V equipment.
    • Collaborate with team members to escalate complex issues and facilitate their timely resolution.
    • Install, configure, and update software applications and operating systems.
    • Assist with user account management, including creating, modifying, and disabling accounts as needed.
    • Assist with monitoring of network status and general network operations.


    IT HELPDESK TECHNICIAN - QUALIFICATIONS / REQUIREMENTS

    • Ability to follow written and verbal instructions.
    • Strong knowledge of Microsoft Windows, MS-Office, Adobe and/or Google software suites.
    • Familiarity with ticketing systems and remote support tools.
    • Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner.
    • Proven customer service skills, with a focus on problem-solving and delivering a seamless support experience.
    • Ability to prioritize tasks effectively and manage multiple requests simultaneously. Technical certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar are a plus.


    To inquire about this position, email:
    humanresources@mtec.edu

    ___________________________________________________________________

    MTECH maintains the right to conduct a criminal history background check; employment is contingent upon background check results.

    ___________________________________________________________________

    NON-DISCRIMINATION STATEMENT

    Mountainland Technical College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies:

    Lynn Adams
    MOUNTAINLAND TECHNICAL COLLEGE
    Director of Diversity, Equity, and Inclusion
    ladams@mtec.edu
    (801) 753-4245

    Inquiries may also be sent to: The Office for Civil Rights - Denver Office U.S. Department of Education in the Cesar E. Chavez Memorial Building located at 1244 Speer Boulevard, Suite 310, Denver, CO,80204-3582. They can be reached by phone: 303-844-5695 (TDD: 800-877-8339), by fax: 303-844-4303, or by email: OCR.Denver@ed.gov

  • 3 Days Ago

K
Automotive Technician with Doug Smith Kia
  • Kia Veterans Technician Apprenticeship Program (VTAP)
  • American Fork, UT FULL_TIME
  • Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, K...
  • 16 Days Ago

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Technician
  • QAS MANAGEMENT COMPANY INC
  • Orem, UT OTHER
  • Job Details Job Location: GT0021 - Orem, UT Position Type: Full-Time/Part-Time Salary Range: Undisclosed Description$15.00/hour-GT0021- 55 W 800 N, Orem, UT 84057 General Purpose of the Position This ...
  • 23 Days Ago

Q
Technician
  • QAS MANAGEMENT COMPANY INC
  • Heber, UT OTHER
  • Job Details Job Location: GT0032 - Heber City, UT Position Type: Full-Time/Part-Time Salary Range: Undisclosed Description$17.00/hour-GT0032- 1229 S 300 W, Heber City, UT 84032 General Purpose of the ...
  • 23 Days Ago

Q
Technician
  • QAS MANAGEMENT COMPANY INC
  • Pleasant Grove, UT OTHER
  • Job Details Job Location: GT0026 - Pleasant Grove, UT Position Type: Full-Time/Part-Time Salary Range: Undisclosed Description$15.00/hour-GT0026- 1975 W State St, Pleasant Grove, UT 84062 General Purp...
  • 23 Days Ago

Q
Technician
  • QAS MANAGEMENT COMPANY INC
  • Highland, UT OTHER
  • Job Details Job Location: GT0030 - Highland, UT Position Type: Full-Time/Part-Time Salary Range: Undisclosed Description$15.00/hour-GT0030- 10010 N 4800 W, Highland UT 84003 General Purpose of the Pos...
  • 23 Days Ago

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0 Helpdesk Technician jobs found in Provo, UT area

Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County. Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water. The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Helpdesk Technician jobs
$40,684 to $50,280
Provo, Utah area prices
were up 2.3% from a year ago

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