Helpdesk Technician jobs in San Jose, CA

IT HELPDESK INTERN SUPPORT SPECIALIST

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. 

We are Guardians of the Connected World.  We are looking for exceptional talent to join our team. 

About NETSCOUT 

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 35 years. 

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.  

IT HELPDESK INTERN SUPPORT SPECIALIST

Basic Functions:

• Provide desktop end-user support, PC setup/configuration, and resolution of IT Client Services requests. 

Essential Functions:

 • Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure.

 • Build and deploy Apple and PC computers with associated configurations.

 • Inventory, image, and maintain asset records for inventory.

 • Maintain and enforce corporate hardware and software policies.

 • Queue into online helpdesk ticketing system, to create, track progress and status, resolve and close tickets.

 • Attend regular staff meetings to report on tasks and progress.

 • Act as a resource for all employees regarding technical IT questions and training.

 • Backup for IT staff.

Desired Skills and Experience:

 • Ability to collaboratively work in a fast-paced team environment, with a large global customer base.

 • Possesses skills within Microsoft 10/11; MacOS, and Office 365 suite.

 • Outstanding customer service skills and rapport.

 Location:  San Jose, CA office