Helpdesk Technician jobs in Texas
Recently Added Helpdesk Technician jobs
Helpdesk Technician
- Genesis10
-
Plano, TX
FULL_TIME
-
Genesis10 is seeking a Helpdesk Technician for our client in the Data Center Industry. This is a 6 month Contract to Hire opportunity. In this position you will need to work on site. Location Plano, TX 75074
SUMMARY:
The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.
DUTIES AND RESPONSIBILITIES:- Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors
- Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment
- Install desktop and laptop hardware, software and peripheral components as required
- Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
- Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
- Configure, update, wipe and/or repair Windows and Mac desktop systems
- Support corporate base of iPhone and Android mobile users.
- Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
- Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call
- Provide feedback on reducing ticket times and helpdesk efficiency
- Engage and contribute with the IT team on projects and task supporting business Enterprise needs
- Provide wireless network support for users including connectivity issues and administrative functions of the system
- Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed
- High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)
- Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment
- Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred
- Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues
- Working knowledge of Microsoft and Mac operating systems and Office products
- Excellent oral and written communication skills
- Certification on Microsoft Client or Server products is preferred, but not required
- SharePoint, Salesforce or ServiceNow experience is preferred, but not required
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#DIG10-DA
Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran - 5 Days Ago
Helpdesk Technician
- Relapath
-
Freeport, TX
FULL_TIME
- Relapath is currently recruiting for a Helpdesk Technician in Freeport, TX. This is a direct-hire role with our client, offering competitive salary and benefits. This position physically works in the ...
- 1 Month Ago
Helpdesk Technician
- JPS Health Network
-
Fort Worth, TX
FULL_TIME
- Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Sm...
- 1 Month Ago
Helpdesk Technician Level I
- Community Bible Church
-
San Antonio, TX
FULL_TIME
- Job Overview The Level 1 Helpdesk Technician serves as the first point of contact for church staff and volunteers experiencing IT-related issues. This position requires a service-oriented individual w...
- 10 Days Ago
Senior IT Helpdesk Technician
- Korn Ferry
-
Plano, TX
FULL_TIME
- Job Details IT HELPDESK TECHNICIAN Plano, TX We are hiring a IT Helpdesk Technician for our Healthcare client in Plano. The ideal candidate will carry multiple certification and have experience perfor...
- 13 Days Ago
IT Helpdesk Technician
- Arthur Lawrence
-
Dallas, TX
FULL_TIME
- Job Details Arthur Lawrence is looking to hire an IT Helpdesk Technician based in Dallas, TX. Please find the job description below and send us your updated resume, if interested: Core Requirements: 2...
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IT Helpdesk Technician
- AmTab
-
Bensenville, IL
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IT Helpdesk Technician
- Chemtall/ SNF Holding
-
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IT Helpdesk Technician
- Technology Solutions Company
-
Raleigh, NC
- Job Description Job Description We are looking to find an individual with exceptional Customer Service and Technical Sup...
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IT Helpdesk Technician
- Marks O'Neill O'Brien Doherty & Kelly, PC
-
Philadelphia, PA
- Job Description Job Description Help Desk Technician MARKS O'NEILL, O'BRIEN, DOHERTY, & KELLY, PC MARKS, O’NEILL, O’BRIE...
- 4/17/2024 12:00:00 AM
Helpdesk Technician
- Ladgov Corporation
-
Tampa, FL
- Job tittle : Helpdesk Technician Location : Tampa , FL Travel :N/A Duties : Provide corrective action and diagnose probl...
- 4/17/2024 12:00:00 AM
Helpdesk Technician
- E-Talent Network
-
Alexandria, VA
- Positions: Tier II helpdesk technician Location: Alexandria, VA Duration: Long Term Clearance: Secret Certifications: Se...
- 4/17/2024 12:00:00 AM
Helpdesk Technician
- Pennington PA
-
Tallahassee, FL
- Job Description Job Description Mid-sized law firm looking for a qualified Help Desk Technician capable of handling some...
- 4/16/2024 12:00:00 AM
Helpdesk Technician
- CACI International
-
Norco, CA
- Helpdesk Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret ...
- 4/15/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Helpdesk Technician jobs
$43,425 to $53,668
Most Popular Cities in Texas for Helpdesk Technician Jobs
What does a Helpdesk Technician do?
Helpdesk Technician
Consult with programmers to explain software errors or to recommend changes to programs.
July 21, 2021
Create training material and train employees, users, vendors, business partners, and affiliates who report problems and have questions about systems, network, hardware, and software.
May 11, 2021
Helpdesk Technician in The Colony, TX
Track, update, and maintain helpdesk tickets using internal helpdesk software.
May 27, 2021
Helpdesk Technician in Seattle, WA
Meeting response time to customers within SLA.
April 28, 2021