Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking a dynamic and experienced General Manager to lead an opening team and ensure the smooth operation of a New Upscale Boutique Hotel. The idea candidate will have a passion for hospitality, a proven track record of effective leadership, and a commitment to delivering outstanding quest experiences.
Operational Leadership:
· Oversee hands on day-to-day operations including guest services, housekeeping, and maintenance departments.
· Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues.
· Implement and maintain high service standards to meet and exceed guest expectations.
· Devise the cleanliness and upkeep of the hotel rooms, public areas, and grounds in order to cultivate a reputation of quality.
· Plans, schedules, and organizes the work of others.
· Promote teamwork and morale.
· Assist employees in resolving work problems and issues.
· Conduct regular staff and department meetings to review new procedures, emphasize safety practices. And solicit input from all employees.
· Takes an active role in overall sales effort at the property to ensure that we are properly positioned in the market to be a top performer.
Safety and Security Responsibilities:
· Ensures good safety practices of guests and employees, assisting in the maintenance of proper emergency and security procedures.
· Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
· Always practice safety standards and be alert to hazardous conditions. Take action to correct hazardous conditions immediately.
Financial Responsibilities:
· Develops accurate and aggressive long- and short-term financial objectives consistent with revenue management planning.
· Prepare financial reports and budgets that clearly explain operational effectiveness, trend, and variances.
· Have thorough knowledge of accounting processes, including accounts payable and receivable.
· Manage payroll and time keeping systems, including employee data, hours, and salary are entered correctly, ensure bi-weekly digital timecards are accurate and properly filed.
Qualifications:
· 3-5 years Hospitality/Hotel GM Management
· Highly focused, have excellent written and verbal skills.
· Professional in appearance and presentation.
· Requires an occupational- significate combination of vocational education, apprentice training, on the job training and essential experience in less responsible hotel skill level and management positions. Working through the ranks!!
· Computer Knowledge/Skills: MS Office, Yield Management Systems programs, Property Management System (PMS) programs, Central Reservation System programs.
· Reasoning Ability: Apply common sense to carry out instructions in written, oral, or diagram form. Use mathematical skills to interpret financial information and prepare budgets. Read and interpret business records and statistical reports. Make business decisions based on production reports and similar facts, as well as experience and personal opinions.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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