Housing Director jobs in Duluth, MN

Job Description Summary

The Assistant Director of Housing Operations/Assignments, as a member of the Residence Education and Housing Services team, applies a student development focus to managing residence hall campus occupancy to ensure all operations intentionally promote student growth. With student development as its focus, this position is a champion of efficiency and organization in managing the campus occupancy and is responsible for all aspects of housing contracts, applications, assignments, and billing for campus housing operations for the residence halls. Additionally, this person partners with the Associate Director in the continued implementation of our housing management software and collaborates with IT and ISS to maximize its utilization to improve efficiency for our operations and students.

Essential Duties & Responsibilities (other duties may be assigned)

Core functional position-specific duties

* Responsible for the management of all contracts and the housing assignment process related to all undergraduate residential beds. This includes both new contracts and contract renewal.
* Oversee and manage all aspects of housing occupancy ensuring accurate records and efficient operations through the usage of the housing management software (Adirondack/THD).
* Execute all housing operations and coordinate processes related to residence hall occupancy transactions including but not limited to: room changes, assignments, cancellations, waitlists, room selection, ADA accommodations.
* Assist in the ongoing implementation of housing management software (Adirondack/THD) and collaborate with stakeholders in maximizing it's utilization on campus to improve efficiency and satisfaction of operations within the community.
* Intentionally engage with students on providing solutions to challenges with their housing assignment and apply student development practices that promote student agency and growth
* Assist the Associate Director in the maintenance and management of the overall operations of the housing management software (Adirondack/THD) and collaborate with stakeholders to ensure its operation on campus is occurring at optimal levels
* Monitor the application of all student housing transactions in collaboration with Student Billing: processing charges, credits, and applying the appropriate proration to student accounts in a timely manner.
* Coordinate with the Assistant Director of Residence Education on the appropriate distribution of survey instruments and collaborate on the creation of a report to inform stakeholders of survey results.
* Partner with the Associate Director of Housing in the organization of transition period processes (break periods, academic term transitions) as well as coordinating communications with necessary stakeholders regarding early arrivals, late departures, and approvals to stay during the break.
* Co-supervise, train, and provide ongoing leadership to the Housing Operations Coordinator who is responsible for oversight of the Reception Desks, Quad Core and assists the department in various projects.
* Lead the merit waiver release process directing the committee in reviewing requests from students to be excused from the residency requirement and manage the case communications ensuring accuracy through the Maxient system.
* Assist the Associate Director and housing team in all aspects of housing processes to ensure an excellent student service and customer service experience for stakeholders.
* Represent Housing in smaller scale project management for residence hall improvement projects, as needed.
* Assist the housing team in ensuring central office operations are providing excellent public facing customer service support.
* Apply safety-related knowledge, skills, and practices to everyday work.
* Actively engage in creating an inclusive, welcoming, and professional work environment for staff, students, and visitors.
* Participate and actively engage in University continuous improvement initiatives and strategies and apply knowledge to everyday work.

Required Education, Certifications, Licensures (minimum requirements)

* Bachelor's degree in Psychology, Sociology, Education, Business, Hospitality Management, or related field.

Required Experience (minimum requirements)

* Three years of progressive leadership/responsibility working in higher education residence life settings focused on applying student development practices in a professional capacity or an equivalent combination of student services experience.
* Three years' experience using software systems, personal computers.

Desirable Education and/or Experience

* Master's degree in Higher Education, Psychology, Sociology, Hospitality Management, Business, or a related field is strongly preferred.
* Four to six years full time experience in the residence life field demonstrating progressive growth and responsibilities in a university setting is preferred.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

Skills

* Effective written and oral communication skills as demonstrated through application materials, interview, and/or reference checks.
* Self-management skills: ability to manage time effectively, learn and contribute to overall departmental tasks and goals.
* Project coordination skills: ability to lead or contribute to planning or organizing projects, programs, services, etc.
* Conflict resolution skills: ability to use interpersonal skills to develop and maintain positive professional relationships and resolve conflict in a team environment and with individuals from various diverse backgrounds and experiences.
* Student knowledge: knowledge of generational college students and the ability to apply student development practices to generation- and audience-specific programs/events/services.
* Analytical skills: ability to analyze information and offer sound recommendations.
* Computational skills: ability to perform basic mathematical computations to assist with financial operations and/or data collection, analysis, and reporting.
* Computer skills: strong proficiency with word processing and spreadsheet software, preferably Microsoft Office or Google Suite. Candidate will need to navigate multiple activities (room assignments, billing, reports, etc.) utilizing housing management software and must have necessary computer skills to achieve this.

Abilities

* Ability to model self-care and well-being for colleagues and, most importantly, students.
* Ability to manage emotions, function effectively, and make sound decisions in stressful and crisis situations.
* Ability to handle multiple projects, services, activities, etc. in a timely and professional manner in a fast-paced and results-oriented environment.
* Ability to promote and achieve diversity, equity, and inclusion of multi-racial/ethnic, low-income, LGBTQ , veteran, non-traditional, online, disability, first-generation, and others.
* Ability to be flexible, diplomatic, patient, service-driven, and a self-starter.
* Ability to work independently under limited supervision and in teams.
* Ability to make reasoned administrative and procedural decisions and judgments on sensitive and confidential issues.
* Ability to work evening and weekend hours based on operational need.
* Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
* Demonstrated commitment to contribute to a safe work environment.

Other (Add the following statement ONLY if required to fulfill essential duties)

Possession of a valid driver's license and ability to comply with Michigan Tech vehicle-use requirements.

Desirable Knowledge, Skills, and/or Abilities

To maximize our effectiveness and success as a Division and to serve as campus leaders in developing staff talent, Student Affairs at Michigan Tech adopts the following core desired knowledge, skills, and/or abilities for all positions:

* Housing Management Software: Previous experience utilizing housing management software or a strong desire to learn.
* Preparatory knowledge: coursework, military, or work-based knowledge of student development theories, learning theories, and other theories related to profession.
* Accountability: experience with applying formative, summative, qualitative, and/or quantitative methodologies to assessing student learning outcomes and/or evaluating programs and services.
* Reporting experience: experience with program databases or software programs used to track, monitor, and report services to students.

* Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints. **

Language, Mathematics and/or Reasoning Skills

Work Environment and/or Physical Demands

WORK ENVIRONMENT:
* Moving small- to medium-sized boxes of materials in and out office during special events.
* Driving personal or university vehicles or golf-cart during special events to transport materials and supplies to events.
* The noise level in the work environment is usually low to moderate.
* Fast-paced.
* Results-oriented.
* Accountability-driven.
* Day to day work occurs in an office situated in an undergraduate residence hall setting amongst living spaces for students.
* Evening and weekend hours for this position may be required during peak housing periods such as opening (fall, spring, summer), break periods (Thanksgiving, winter, and spring breaks), and closing (fall, spring, and summer). During the month of August, staff should anticipate a high demand workload in preparation for the opening of the academic year. Time off requests for the month of August are typically unable to be approved.
* After hours phone calls and callback support to provide operational assistance may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal Protective Equipment: None Required

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

• Employee Safety Overview

• Anti-Harassment, Discrimination, Retaliation Training

• Annual Data Security Training

• Annual Title IX Training

Required Departmental Training:

* Adirondack Housing Management Software
* CS Gold, Banner, Perceptive Content and other software training will be provided to be successful in the position

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

1.00

FLSA Status

Exempt

Appointment Term

Shift

Pay Rate/Salary

Negotiable, Based on education and experience

Title of Position Supervisor

Associate Director of Housing

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

• Please upload the following materials exactly as stated:
  (1) a cover letter that addresses required and desired qualifications, knowledge, skills, and abilities
  (2) a resume
  (3) contact information for three references (preferably, one should be supervisory)
  Position will remain open until filled. Screening and interviews may begin immediately.
  The screening process may also include an assessment of required and desired skills, abilities, and experiences.

Additional Information