Housing Program Manager jobs in Brockton, MA

Job Title: Massachusetts Rental Voucher (MRVP) Program Rep

MISSION

Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

NeighborWorks Housing Solutions, NHS, is a leading non-profit organization dedicated to connecting individuals and families to safe, decent, affordable housing. The MRVP Program Representative maintains a caseload and the requisite file documentation in compliance with program regulations. This includes providing assistance to MRVP participants and property managers relative to eligibility, briefing, lease-up, and ongoing voucher administration.

NHS values teamwork, ingenuity, collaboration, mutual respect, and personal and professional development, and we are committed to creating a culture where employees feel valued. Please apply if this sounds like the job and work environment for you.

Essential Responsibilities:

· Provide professional customer service to MRVP participants and property managers by responding promptly to inquiries, phone calls, emails, faxes, and other forms of correspondence

· Maintain absolute confidentiality regarding work-related issues, client records and NHS information

· Determine applicant eligibility in accordance with program regulations

· Deliver briefings to educate eligible applicants relative to his/her respective responsibilities and obligations as a voucher holder including fair housing laws. Prepare briefing packets for mailing

· Assist in dispute resolution aimed at stabilizing tenancies

· Process annual or biennial recertifications as required

· Process interim share changes upon request

· Complete rent reasonableness determinations via affordable housing platform

· Maintain participant files and electronic records as prescribed by EOHLC Administration plan and Massachusetts regulations

· Work cooperatively with members of the Leased Housing Department to ensure high quality service coordination

· Monitor compliance by all parties and follow up on allegations of fraud, programs abuse, unreported income, collection of overpayments, and or other program violations

· Process participant terminations for failure to comply with program regulations. This includes preparing paperwork and participating in grievance hearings

· Support the management team’s efforts to improve customer service, minimize errors, and operate efficiently

· Attend trainings as needed

Qualifications/Skills:

· Voucher administration experience preferred

· Promote an equitable, diverse, and inclusive environment

· Excellent interpersonal and time management skills

· Proficient with Microsoft Office Products and comfortable learning new software

· Strong organizational, analytical, and problem-solving skills

· Willingness to work in a fast-paced environment, pay attention to detail, multi-task, and work productively with limited supervision

· Preference given to bi-lingual applicants

Physical Demands/Working Conditions:

Requires prolonged sitting, some bending, stooping, and stretching. Requires ability to regularly lift 15 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Work is performed in an office environment.

The statements above are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person