HR Service Center Representative jobs in Boston, MA

B
HR Service Center Supervisor
  • Bright Horizons Children's Centers
  • Newton, MA FULL_TIME
  • Supervises a team of HR Service Center Coordinators and/or Specialists responsible for administration and customer support for the business (employee & manager) when it comes to end-to-end HR policies and procedures. Ensures the efficient and effective operation of their respective team.

     

    Essential Functions/Responsibilities

     

    Supervisory 

    • Provide overall management and direction for the team and drive team accountability. Responsible for performance, hiring, and determining compensation for staff. Responsible for the ongoing development and growth of team members.

    • Proactively monitor ticket volume, backlog, and workday tasks and distribute work accordingly in order to maintain SLA's.

    • Responsible for the orientation, training, and coaching of new team members.

    • Ensure team delivers high quality customer service, providing ongoing guidance and feedback as necessary.

    • Responsible for assuring team’s schedule provides appropriate coverage for the service center.

    • Follow-up with dissatisfied customers to ensure their concerns are heard and that their feedback is brought back to the HR Service Center for customer service and process improvement consideration.

       


    Customer Service

    • Serve as the main liaison between COE's, Payroll, HRIS, etc., and  as the main escalation point for Coordinators, and an escalation point for serious employee concerns.

    • Help to investigate and uncover root for cause for issues, and suggest solutions to optimize processes and procedures.

    • Review/update HRSC wording and quick descriptions to better respond to employee questions

    • Ensure the team is providing excellent customer service, maintains the team standards, and holds team accountable 

     

     

    System/Transactional Support 

    • Performs complex administrative transactions, participates as actor in workflows, audits and in some cases, data maintenance of HR Data.

    • Proactively runs status reports and checks for case updates on vendor’s systems.  Develops tracking and reporting framework; produces regular, timely reporting and analysis to key stakeholders

    • Identifies researches, troubleshoots, and provides guidance to stakeholders as it relates to the execution of business process within our BH HR Systems.

    • Responsible for the preparation of documents, job aids, and communications to meet the needs of both internal HR and other stakeholder groups.

    • Leads trainings for newly hired employees on HR policies, internal procedures and regulations

    • Responsible in partnership with HR Manager to ensure our case management tools are working effectively, efficiently, and are updated on a frequent basis.

     

    Process

    • Ensures team members properly document interactions in the Case Management tool.

    • Continually evaluates knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers.

    • Leads continuous improvement workshops and projects.

    • Identifies and leads efforts to improve customer service excellence and efficiency.

    • Design, develop, and deliver analytics to measure customer service quality, efficiency, and broader HR impact.

    • Support the transition of new responsibilities to the HR Service Center.

    • Responsible for maintaining the Service Center Catalog to ensure its accuracy related to tasks and owners.

     

    Team/Culture

    • Ensure that all Bright Horizons’ policies and procedures are followed and that employees are treated fairly in line with policies and our HEART Principles.

    • Supports entire Service Center by sharing knowledge, information, and best practices.

    • Maintain a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.

    • Other responsibilities, as assigned

     

    Decision Making

    • Exercises discretion and independent judgment with respect to matters of significance

     

    Job Requirements – Education/Experience

    • Bachelor's Degree required (in Human Resources, Communications, or Business preferred) or 1-2 year of equivalent HR experience without degree

    • 3 years Human Resources experience required, at least 1 year experience of management preferred

    • 3 years customer service experience preferred

    ?

    Additional Job Requirements

    • Strong interpersonal and customer service skills.

    • Communicate effectively in both oral and written form.

    • Exhibit patience, empathy, and positivity.

    • Have strong problem-solving skills.

    • Ability to multi-task, prioritize, and manage time effectively.

    • Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.

    • Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Workforce Solutions) preferred.

    • Bi-lingual helpful; but not required.

     

    Remote exempt role. Base pay range is $60-70K yearly with health, dental, 401K and other optional benefits plus paid time off and holidays.


    Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

     

  • 21 Days Ago

C
Payroll/HR Customer Service
  • Commonwealth Payroll & HR
  • Marblehead, MA FULL_TIME
  • Experienced Payroll, Finance and HR candidates this position is for you! Commonwealth Payroll & HR's (www.commpayhr.com) Customer Service Team works directly with our clients to support them in the us...
  • 10 Days Ago

R
Pool Call Center representative work from home
  • RICK'S POOL SERVICE
  • Boston, MA FULL_TIME
  • Residential Pool Maintenance Technician Hours: Full Time, Monday-Friday, 7:30AM Start Time, Excellent Work/Life Balance! Signing Bonus: $250 after 60 Days Training Pay: $15/Hour Full Time Pay: From $6...
  • 24 Days Ago

S
Service Center Representative
  • Sentinel Group
  • Wakefield, MA FULL_TIME
  • Location Note: This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to candidates in the following US states: Massachusetts, New York, Michigan, Alabama, Arizona, Co...
  • 28 Days Ago

B
Service Center Representative
  • Boston College
  • Chestnut Hill, MA FULL_TIME
  • Boston College IntroductionFounded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 gradua...
  • 26 Days Ago

B
Patient Service Representative- GI Call Center, Per Diem
  • Beth Israel Deaconess Medical Center
  • Boston, MA PER_DIEM
  • When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:Per DiemScheduled Hours:0Work Shift:Day (United States of America)Job Summary: ...
  • 16 Days Ago

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0 HR Service Center Representative jobs found in Boston, MA area

A
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
  • Apexfocusgroup
  • Boston, MA
  • Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to...
  • 3/28/2024 12:00:00 AM

V
***Client Service Advisor | Remote in Utah***
  • Vaco
  • Boston, MA
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

C
Fares Call Center Representative
  • CYNET SYSTEMS
  • Boston, MA
  • Job Description: Pay Range $23.88hr - $28.88hr Responsibilities : Handle escalations from the Call Center regarding comp...
  • 3/28/2024 12:00:00 AM

J
Customer Support Associate, Customer Success
  • Jebbit Inc.
  • Boston, MA
  • **Customer Support Associate, Customer Success** at Jebbit Boston, MA. On the Jebbit Support team we strive to be the di...
  • 3/28/2024 12:00:00 AM

M
At Your Service Center Associate, Natick Collection - Part Time>
  • Macy's Inc.
  • Natick, MA
  • Macy's Inc. - JobID: REQ_426924 [Retail Sales / Team Member] As an At Your Service Center Associate at Macy's, you'll: P...
  • 3/27/2024 12:00:00 AM

B
HR Service Representative
  • Beacon Hill Staffing Group
  • Framingham, MA
  • Our client, a retailer in Greater Boston, is looking for an HR Service Center Representative to join their team! This ro...
  • 3/26/2024 12:00:00 AM

B
Emergency Dept Patient Access Rep Per Diem available for Mon-Fri 7a-3:30p Weekdays
  • Boston Medical Center
  • Boston, MA
  • Position: Patient Access Representative Department: Emergency Department, Patient Access Schedule: Per Diem, Weekdays. P...
  • 3/25/2024 12:00:00 AM

I
Patient Access Representative
  • Iconma LLC
  • Boston, MA
  • Handling inbound and outbound communications for Emergency registration. Handle patient inquiries, following-up with pat...
  • 3/24/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for HR Service Center Representative jobs
$52,412 to $70,681
Boston, Massachusetts area prices
were up 2.5% from a year ago

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