GuideOne is a community for good. We exist to help our members achieve their goal of making the world a better place. Our Customer Care department is critical to our success, because this department has contact with members who are under stress from having suffered a crisis. We offer reassurance, sympathy and expert guidance as we help them recover, alleviating much of their worry.
The Service Center Representative will be responsible for handling in-bound phone and e-mail inquiries from customers and agents regarding GuideOne commercial accounts. The representative will complete a variety of billing related tasks and procedures. They will also provide navigation and defect assistance for policy administration systems. They will work to create exceptional member experiences while contributing to individual and team goals.
Our Service Center team welcomes people who are optimistic, enjoy helping others in times of need and are compassionate about making positive change in the world.
As a Service Center Representative, you will:
Qualifications: