HR Shared Services Representative jobs in Washington, DC

Description

About the role
The Shared Services Coordinator will be responsible for delivering exceptional customer service in every request and interaction; researching and providing answers to HR questions from employees; and completing data entry for shared services processes. You will be responsible for answering all employee questions and escalating as needed to the correct individual or team. Reporting to the HR Shared Services Manager, you will collaborate with team members on shared services projects focusing on providing the best employee experience.

This is a hybrid remote role, offering a flexible work arrangement out of our Vienna, VA office.

You Will

• Respond to associates’ questions and calls through ticketing system within 48 hours of ticket assignment, ensuring accuracy and care within each response.
• Manage assigned tickets and escalate more complex questions to the Sr. HR Shared Service Coordinator.
• Answer ticket questions related to manager and employee self-service, I-9 completion, HR policy, benefits, leave of absence, time, scheduling, and pay statements.
• Support I-9 administration, ensuring that field managers are completing I-9s for new hires timely and answering their questions.
• Finalize new hire completion and approval for terminations, location, position and compensation changes within ATS and HCM systems.
• Run audits to ensure data integrity in HR systems and supports data clean-up projects.
• Upload and organize e-filing documents into employee files.
• Troubleshoot system and escalate to Sr. HR Shared Service Coordinator with details on issue if not able to resolve.
• Demonstrate integrity in keeping information confidential and follow protocols for data processing.

About You

• Bachelor’s degree in human resources, business administration or related field is preferred.
• 1 years in HR shared services, people operations or HR administrative experience.
• 2 years of customer service experience preferred.
• Demonstrated customer focus and collaboration skills.
• Ability to successfully prioritize work and ensure deadlines are met.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.