Job Description: Account Specialist
Job Summary:
This position is responsible for carrying out a variety of data entry compliance job tasks. This is a non-management role that works both independently and as part of a team that’s responsible for maintaining multiple client account projects. This position primarily reports to the department's Chief Account Officer, and Vice President on an ad hoc basis.
Duties & Responsibilities:
- Processes, transfers, and customizes data in computer technology systems as directed
- Carries out administrative recruiting functions and processes
- Assists with employee training projects
- Maintains confidentiality and non-disclosure of both client and company data, information, and processes
- Provides optimal customer service to clients and company team members
- Possesses excellent organizational skills, and ability to prioritize job tasks according to project deadlines and client needs as directed by supervisor
- Resourceful and proactively communicates to supervisor on compliance items, processes, inquiries, and concerns.
- Maintains quality of work, with extremely minimal errors. Crosschecks work to ensure accuracy. Reports any questions or concerns to supervisor promptly.
- Thrives on providing incredible customer experience. Enjoys face-to-face interactions with customers and associates.
- Maintains prompt communication with clients’ needs via email, and/or phone. Time is of the essence!
- Attends company required trainings and expands one’s knowledgebase and skillset
- Remains an optimistic and enjoyable team player
- Completes project cross-checks with team members to ensure quality and accuracy of completed projects
- Assists team members with projects on an as-needed basis as directed by supervisor
- Maintains the business professional dress code for events, expo’s, job fairs, client meetings, and video conferences
- Leads by example. Maintains the company’s core values of PATCH C-O: Professional, Accountable, Trustworthy, Coachable, Honest, and Company-Oriented.
- Abide by the company’s Non-Compete Agreement, and Non-Disclosure Agreement. This is a required condition of employment.
- Committed to project- finishes the job/ project assigned so that the project closes on time. Is dedicated to one’s work from start of project until completion.
Education & Experience:
- High School Diploma or equivalent GED required
- Possess and maintain full clearances for criminal background checks: local, state, global
- Associate’s or bachelor’s degree in Human Resource, Business Administration, or related field; or, 2 years of related experience preferred
- Previous experience successfully working independently, and as part of a team required
- Previous experience working with computers required
- Competent at typing and utilizing Microsoft Office Suite software
- Previous experience working within technology systems preferred
- Previous project-based work experience preferred
Job Status:
- FLSA status is Non-Exempt
- Must be available to work a minimum of 20 hours per week, and up to 40 hours per week as needed for projects.
Abilities & Physical Requirements:
- Ability to read and write the English language
- Ability to type, use a computer mouse, and answer telephones
- Ability to listen when spoken to and both understand communication and respond professionally
- Ability to read, write, and compute basic math
- Ability to sit and/or stand for long periods of time, up to 8 hours per day, as needed for projects
Schedule:
- Primarily Monday – Friday, over time is mandatory on an ad hoc basis to close projects on time for clients. All schedules are approved by the Vice President.
Work Location & Travel Requirements:
- On-site, in-person. The company’s Corporate Headquarters is located in Indiana, PA 15701.
- Occasional on-site meetings and light daytime travel required
Attributes
- All candidates must be open-minded, coachable team players, have a positive outlook, enjoy coming to work, want to grow their career, and always up for a new challenge!
Job Types: Full-time, Part-time
Expected hours: 20 – 40 per week
Benefits:
Schedule:
Supplemental Pay:
Application Question(s):
Ability to Commute:
Ability to Relocate:
Work Location: In person
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