Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB DESCRIPTION
JOB TITLE: Implementation Specialist I, Customs Compliance
DEPARTMENT: Professional Services
REPORTS TO: Director of Professional Services
REVISION DATE: 8/23/2022
SUMMARY: Implementation specialists form a conduit between companies and their clients. Their objective is to identify the clients' needs and determine how the client will use the systems or software that they've purchased. They ensure that staff at their company have a clear picture of the client's needs so that the resources are correctly configured. Implementation Specialist assists external clients in the implementation of technical systems, software, hardware or solutions. Evaluates client needs, develops configurations that support business processes. Being an Implementation Specialist defines and executes on delivery and implementation plans. Tests and troubleshoots final system setups. May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
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What You’ll Love About Magaya
Great Company Culture: Our team is comprised of people who are talented at what they do and have a passion to help our clients.
Work that Stays at Work: Genuine work/life balance served at Magaya! Remote working opportunity available.
Rest and Relaxation: Flexible Vacation and up to 40 hours of sick leave depending on worked in State.
Health Benefits: Full comprehensive benefits program with medical, dental, vision, supplemental offered to all new employees and dependents. Short-term disability, long-term disability, and company paid life insurance.
Prepare for the Future: Competitive 401k plan with a company match.
Learning and Development: From our very own Magaya Software to coding, internal subject matter experts run classes designed to get you up to speed.
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