Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Reports to
Implementation Manager
Key Partnerships
External customers, Sales, Customer Success, Support, and Product teams
Mission & Vision
We transform how vehicle sellers engage, educate, and interact with shoppers across the entire customer journey, by harnessing the power of digital technology and data. We deliver the world’s most engaging customer experiences for vehicle seller of every type and size.
Job Summary
The Implementation Specialist will ensure the expectations set by our sales team are met and exceeded in facilitating the transition. The successful candidate will work to develop relationships with assigned customers and have a deep understanding of their business practices to effectively configure and customize Impel products. The Implementation Specialist will utilize video conferencing to communicate and work interactively with customers until the implementation process is complete.
Our Values
Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit – We approach every activity and opportunity with tenacity and tireless execution.
Results – We achieve success for our partners and take personal accountability for everything we do.
Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.
Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.
Requirements
Problem Solving
Communication
Other
Qualifications
The ideal Implementation Specialist will have 2-3 years of prior experience in Customer success or implementation responsibilities. A Bachelor’s degree is preferred. Proficient in Microsoft Office Suite and Google Suite, a positive customer first mindset, technically savvy, and Bilingual a plus.
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