Implementation Specialist jobs in Des Moines, IA
Recently Added Implementation Specialist jobs
Implementation Specialist
- Navigate Wellbeing Solutions
-
Des Moines, IA
FULL_TIME
-
Implementation Specialist (Remote Available)
Department: Operations
Manager: Team Lead
Exempt
We are Navigate!
A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was formed and the guiding light for every decision. We’re all at Navigate because we truly want to spark positive change in other people’s lives. Here’s to doing good things – together!
How you contribute to our success
The Implementation Specialist serves as the primary post-sale contact for the client during Navigate’s Implementation Process (first 90 days) and is responsible for the experience, satisfaction and product configuration of the platform/program purchased. The Implementation Specialist is expected to create a consistent Implementation experience, while also understanding unique client needs and unique customizations of Navigate product levels.
The IS will bring fresh ideas and perspectives to the table, while being hyper-focused on client satisfaction. This role will focus on the following (but not limited to), key aspects of the customer journey:- Implementation / Onboarding
- Discovery
- Portal Configuration & Product Design
- Review, Testing, and Launch
Success for this position is defined by:- Implementation CSAT score of 95% and above
- Proficient and effective utilization of portal and technology
- Ability to successfully meet client’s portal launch timeline while still delivering consistent implementation experience
- Works together with the Account Manager and other internal Navigate teams to effectively and efficiently execute strategic goals of the client during Implementation.
- Ensure that purchased products meet client and program’s technical needs, as well as supports overall program goals.
- Serve as main client contact / project lead for all implementation meetings and projects.
- Provides team members and company stakeholders with consistent information for overall awareness and understanding of expectations regarding all projects.
- Ensures client project team is aware of key deliverables, deadlines, and project milestones.
- Assists in establishing relationships with multiple client account stakeholders at various organizational levels. Participate in face-to-face meetings and /or relationship building events as needed with various client contacts during the Implementation process.
- Educates clients on how to use purchased products and customized system features.
- Identify trends in the client experience and the participant experience that could be enhanced through operational changes or enhancements.
- Successful transition of client responsibilities to Account Manager after Portal / Program Launch.
- Shares Implementation best practices with Client Services team and provides shared learning and application of best practices across the organization.
- Reports to the Team Lead, providing regular input on all account activity, including status, progress, issue resolution, escalations and successes on a weekly basis.
- Learns processes around new products, features, and functionality.
- Customer service support – provides tools to Customer Service team to successfully support ongoing client / client participant needs
The Ideal Candidate- Exceptional communication skills both written and verbal
- Excellent organizational skills to manage projects with many moving parts
- Ability to confidently present/sell your concepts, work, and ideas
- Strong collaborator with ability to work across various departments and teams to create results.
- Ability to work independently and problem solve
- Positive, open, and curious individual who thrives working in a high-performing team environment
- Operates with low ego and shows a willingness to jump in and help where it is needed most
The Navigate Way - Core Expectations:
At Navigate, we expect all our employees to live the family values that have helped shape our culture:- Deliver the Boom
- Everybody Love Everybody
- We are Family
- Inspire & Innovate
- Embrace Change
- Growth is Great
- Efficient & Effective
- Give Back
Experience & Education needed for success in this role
Experience- 3 years of Software Implementation or equivalent work experience
- Wellbeing industry experience preferred but not required
- BA/BS degree or related equivalent experience
- Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time.
- Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards.
- To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.
- Position is available for remote workers.
Navigate Wellbeing Solutions is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Navigate Wellbeing Solutions will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Navigate. Post offer, Pre-employment background screenings are required. - 4 Days Ago
Implementation Specialist II/III
- FedEx
-
Adel, IA
FULL_TIME
- The IT Implementation Specialist is responsible for aligning IT, customer and operational requirements to form a solution that can delivered thru application configuration and product development. The...
- 12 Days Ago
Product Implementation Specialist
- Cendyn
-
Hyderabad, IN
FULL_TIME
- Job Purpose:The Product Implementation Specialist will provide a high standard of technical assistance and clear and precise onboarding experience for our customers. You will ensure that our customers...
- 12 Days Ago
IT Implementation Specialist I/II/III
- FedEx
-
Adel, IA
FULL_TIME
- The IT Implementation Specialist is responsible for aligning IT, customer and operational requirements to form a solution that can delivered thru application configuration and product development. The...
- 2 Months Ago
Dental Assistant
- Dental Specialist
-
Ankeny, IA
FULL_TIME
- Overview:We are seeking a skilled and compassionate Dental Assistant to join our team. As a Dental Assistant, you will play a crucial role in providing quality dental care to our patients. Your primar...
- 8 Days Ago
Merchandiser (2023-30574)
- Apollo Retail Specialist
-
Des Moines, IA
PART_TIME
- Job Details:As a merchandiser,You’ll take on project-based work to ensure products and displays are visually appealing to attract and engage shoppers;Build strong relationships with store managers, an...
- 4 Days Ago
Filters
- Current Active Filter
- Des Moines, IA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Implementation Specialist jobs found in Des Moines, IA area
Safety Manager
- Hiring Now!
-
Des Moines, IA
- Seeking a highly motivated and experienced Safety Manager to join our industrial manufacturing company NEAR Wichita, Kan...
- 4/17/2024 12:00:00 AM
CONTROLLER
- Storey-Kenworthy Co.
-
Des Moines, IA
- Job Description Job Description About Us: Storey Kenworthy | Workspace is Iowa’s largest family-owned office products an...
- 4/17/2024 12:00:00 AM
IP Engineer
- Pierce
-
Des Moines, IA
- IP Layer 3 and MPLS-based networking design development and implementation Document and outline baseline requirements; d...
- 4/16/2024 12:00:00 AM
Operations Manager [Management Consultant]
- DeWolff Boberg & Associates
-
Des Moines, IA
- With over 37 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully pro...
- 4/16/2024 12:00:00 AM
Site Safety & Health Officer, Construction
- Tepa
-
Des Moines, IA
- Job Description Job Description ABOUT THE TEPA COMPANIES The Tepa Companies are wholly owned subsidiaries of the Paskent...
- 4/16/2024 12:00:00 AM
Nurse Practitioner or Physician Assistant PRN
- Concentra
-
Des Moines, IA
- Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care...
- 4/15/2024 12:00:00 AM
Transition Specialist - Central or Eastern Iowa (Remote w/in IA)
- University of Iowa
-
Des Moines, IA
- The University of Iowa Hospitals and Clinics, Center for Disabilities and Development (CDD) is to hire a 100% Sr. Behavi...
- 4/15/2024 12:00:00 AM
Territory Specialist - Metalworking
- Grainger
-
DES MOINES, IA
- Work Location Type: Onsite Grainger is a leading broad line distributor with operations in North America, Japan and the ...
- 3/12/2024 12:00:00 AM
About Des Moines, Iowa
Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Implementation Specialist jobs
$52,058 to $66,737
Des Moines, Iowa area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does an Implementation Specialist do?
Implementation Specialist in Carrollton, TX
Adheres to all regulatory, operational policies and procedures, and department specific requirements.
April 10, 2023
Implementation Specialist in Fridley, MN
Document all relevant information and requirements related to the solution and all functional areas of the solution in a Statement of Work.
March 14, 2023
Implementation Specialist in Frisco, TX
Sets expectation of project goals and timeline utilizing standard tools & methodology.
March 05, 2023
Facilitates and/or participates in project meetings involving customers, partners, and cross-functional teams to gather/define requirements & expectations and drive the project forward.
May 04, 2023