Implementation Specialist jobs in Las Vegas, NV

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Product Implementation Specialist
  • Interblock USA, LC
  • Las Vegas, NV FULL_TIME
  • Description:

    The Product Implementation Specialist plays a crucial role in the seamless integration and deployment of new product or services within the organization. With a deep understanding of both the product and the specific needs of the client, the Specialist collaborates closely with cross-functional teams, including sales, development, and client support. Their responsibilities encompass conducting thorough assessments of the client requirements, developing comprehensive implementation plans, and configuring the product to meet unique specifications. This role requires a keen eye for detail, excellent project management skills, and effective communication to ensure all stakeholders are aligned throughout the implementation process. The Product Implementation Specialist serves as a bridge between technical aspects and end-user needs, ensuring a smooth transition from the initial stages of adoption to full-scale utilization, all while providing ongoing support and troubleshooting as needed. Their goal is to optimize the product’s functionality and maximize client satisfaction, ultimately contributing to the overall success and effectiveness of the organization’s products.

    Key Responsibilities:

    • Primary on-site lead for stadium and core product installations at go-live stage, to ensure all project deliverables are achieved and escalate as needed when issues are identified, preferably in advance to prevent delay of project.
    • Scheduling and facilitating both on-site and remote training sessions with casino property staff relating to existing and latest Interblock product portfolio, including features, functionality and best practices.
    • Manage field relationships with appropriate customer and property counterparts throughout post-sales life cycle for products, via regular follow-ups and proactive outbound communications.
    • Deploy customer surveys to target base in order to collect direct feedback concerning products, serviceability, partnership and other areas of interest as directed by management.
    • Collect, analyze and report all customer survey results to internal departments including sales, marketing, service, PMO, and leadership encompassing general and dimensional customer satisfaction indicators and direct feedback to drive continuous innovation and improvements.
    • Maintain a strong relationship with all internal and external partners as part of central role within the project management team.
    • Act as primary point of contact to receive, escalate and follow-up on customer requests such as product quality and performance, upgrade or changes to product mix, serviceability issues or other relevant requests.
    • Act as liaison between the marketing department and property staff for ongoing and future promotional initiatives as administered, wherein the role will serve in a support capacity, including but not limited to, setup and removal of promo displays, distributing promotional material, coordinating with property floor staff and representing the company as frontline specialists.
    • Collaborate with the service team on case-by-case to perform property walk-through checklist to assess current Interblock and competitor product mix on the floor and pre-installation requirements (e.g. power & data, dealer training) as determined by management in terms of timing of said visit.
    • Provide regular reporting of all field visits as part of core role responsibilities.
    • Act as ambassador for Interblock by always adhering to company policies around professionalism, communication, information sharing and other guidelines.
    • Other duties as assigned.

    Requirements Skills:

    • High School diploma or equivalent.
    • Casino operator or gaming industry experience preferred.
    • Strong knowledge of table or other prevalent casino games, especially within ETG segment.
    • Motivated self-starter who is able to work synergistically within dynamic and varying groups or environments.
    • Excellent verbal and written communication skills.
    • Strong organizational skills including time management and reporting capabilities.
    • Operate with a critical thinking work approach in a cohesive manner with direct and cross-departmental team members.
    • Consistently work independently with minimal input and supervision and at times, make decisions with limited information with proper cost-benefit analysis.

    Work Environment

    • Work primarily in the corporate office during workweek.
    • Business travel as required up to 75%.
    • Training sessions, promotional events, conventions, upgrades, and trade shows.
    • Able to work at public venues and major events with a complex schedule and large groups of people.
    • Supporting critical business needs outside of normal operating hours, which may include afterhours, weekends and holidays.
    • Ability to lift and operate heavy equipment or merchandise.

    Interblock USA L.C. Benefits include:

    • Employer paid Medical, Dental, & Vision for Employee, low costs for dependent plans
    • Employer paid Life Insurance
    • 3 weeks of Vacation
    • Paid Holidays
    • 401k Savings Plan (with 100% Matching Contribution on first 3%)

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Ability to lift up to 15 lbs. at a time.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • Day shift
    • Overtime
    • Weekends as needed

    Work Location: In person

  • 1 Month Ago

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POS Implementation Specialist - InfoGenesis
  • Agilysys, Inc.
  • Las Vegas, NV FULL_TIME
  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product ...
  • 1 Month Ago

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Cloud Implementation Center of Excellence Specialist
  • Deloitte
  • Las Vegas, NV FULL_TIME
  • The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfoli...
  • 3 Days Ago

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Implementation Specialist - HOTELS/RESORTS PMS
  • Agilysys, Inc.
  • Las Vegas, NV FULL_TIME
  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product ...
  • 1 Month Ago

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POS Implementation Specialist - Food Service Management
  • Agilysys, Inc.
  • Las Vegas, NV FULL_TIME
  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product ...
  • 3 Days Ago

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POS Implementation Specialist - HOTEL / CASINO /GAMING
  • Agilysys, Inc.
  • Las Vegas, NV FULL_TIME
  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product ...
  • 1 Month Ago

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0 Implementation Specialist jobs found in Las Vegas, NV area

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IT Project Manager - POS Implementations Experience - Remote
  • Harbor Freight Tools
  • Las Vegas, NV
  • The IT Project Manager is responsible for all aspects of project management for an assigned portfolio through the entire...
  • 3/28/2024 12:00:00 AM

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Training & Quality Specialist
  • Freedom Forever
  • Las Vegas, NV
  • Position The Quality & Training Specialist will be responsible for analyzing office environments, programs, and procedur...
  • 3/28/2024 12:00:00 AM

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HVACR Specialist III - Facilities Management
  • College of Southern Nevada
  • Las Vegas, NV
  • The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your applicat...
  • 3/28/2024 12:00:00 AM

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Health Operations Data Analyst (NOT REMOTE)
  • Watts Healthcare Corporation
  • Las Vegas, NV
  • With over 50 years of service, our goal is to improve the health of the community we serve by creating easier access to ...
  • 3/28/2024 12:00:00 AM

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Senior Consultant - Group Disability SME (Group Benefits & FINEOS Implementation) - Remote
  • Cognizant
  • Las Vegas, NV
  • Senior Consultant – Group Disability SME (Group Benefits & FINEOS) Location: Remote Insurance Domain ABOUT US Cognizant ...
  • 3/27/2024 12:00:00 AM

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Operations Research Specialist @ Fort Worth, TX - 3 Months with EXT - Remote Role-W2
  • CBase Inc
  • Las Vegas, NV
  • Remote Role Virtual Interviews Position : Operations Research Specialist Location : Fort Worth, TX Duration : 3 Months w...
  • 3/26/2024 12:00:00 AM

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Senior Consultant- Epic Ambulatory Analyst-Remote
  • Nordic Global
  • Las Vegas, NV
  • A Nordic consultant is more than just an Epic expert. Our Epic Ambulatory consultants take ownership for their work and ...
  • 3/25/2024 12:00:00 AM

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Dynamic 365 Consultant - Remote - Quick Interview - JOBID318
  • Outcome Logix ( A Tech 50 Finalist company 2022, by Pittsburgh Technology Council )
  • Las Vegas, NV
  • As a Dynamics 365 CRM Functional Consultant, you will be responsible for analyzing client business processes, gathering ...
  • 3/24/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Implementation Specialist jobs
$54,554 to $69,936
Las Vegas, Nevada area prices
were up 2.5% from a year ago

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