Implementation Specialist jobs in San Jose, CA

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Customer Implementation Specialist
  • Health Gorilla
  • Mountain View, CA FULL_TIME
  • Health Gorilla is looking for an amazing Customer Support Onboarding Specialist. You'll be on the frontline interacting directly with customers through email and phone to resolve their issues and ensure they have an amazing experience anytime they interact with us.

    You're a seasoned customer service specialist, who can handle everything from troubleshooting complex questions to managing escalations. Do you thrive on supporting new products and helping to develop support processes, then this is for you!

    RESPONSIBILITIES AND DUTIES

    • Fully owns assigned implementations while working with an assigned Onboarding Specialist, and other teams as necessary, to balance client and project needs.
    • Facilitate technical discussions for solution integration, leveraging HL7, API and various client specific file formats
    • Reply to inbound support inquiries via email and phone
    • Manage escalated support issues through email and phone
    • Ensure are receiving timely and accurate replies
    • Document pain points to share with other internal stakeholders

    KNOWLEDGE AND SKILL REQUIREMENTS

    Education: BA or BS degree in a business-related field.

    • 5 years in a healthcare support role with experience in email or chat and voice
    • Strong knowledge of Healthcare market solutions, healthcare product implementations, integrations (HL7, APIs, Interfaces)
    • Incredible verbal and written communication skills
    • Strong empathy for users and a passion for providing best-in-class customer experience
    • Ability to self-manage and execute with little direction
    • Outstanding phone presence and business acumen
    • Knowledge of Salesforce and G-suite
    • Knowledge in Healthcare Labs is a plus
    • Strong organizational and troubleshooting skills with attention to detail
    • Strong analytical ability, judgment and problem analysis techniques
    • Interpersonal skills with the ability to work effectively in a cross-functional team
    • Must be eligible to work in the US without sponsorship.

    About Health Gorilla

    Founded in 2014, Health Gorilla is a secure interoperability solution that enables the entire health care ecosystem – patients, payers, providers, digital health solutions, and labs – to seamlessly share health data and aggregate each patient's entire clinical history in one place. With enterprise-grade patient identity matching, an unparalleled patient index, and best-in-class security, the Health Gorilla network makes it easy for providers to pull their patient's information from any other clinical records system.

    Headquartered in Silicon Valley, Health Gorilla works with health care organizations around the world, helping them gather the clinical data they need to deliver the best and most appropriate care for their patients.


    Our Company Values

    We build solutions for developers and providers who serve on the front lines of care delivery. In order to serve our customers, we uphold certain values as a team.

    Commitment: We commit ourselves fully to our customers and, in many ways, we act as an extension of our customers.
    Standards: We hold ourselves to the highest standards of integrity and honesty when it comes to supporting our customers, handling customer data, or building out new partnerships.
    Learn More: We must remain bold with our ideas. We must continually explore new frontiers in interoperability and push the boundaries of what is possible, always in service of our customers.


    Compensation and Benefits

    We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

    • We offer employees a competitive salary, bonus program, and stock options, enabling everyone to reap the rewards of their work.
    • Health Gorilla offers comprehensive coverage, including health, dental, vision, disability, and life insurance.
    • 401(K)
    • We have a flexible vacation policy, allowing you to work from home and take as much time off as you need.
    • Upbeat, casual and fun office environment and culture.
    • Company-sponsored events & happy hours.

    Diversity
    We believe that diversity creates a healthier atmosphere: Health Gorilla is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  • 21 Days Ago

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Program Evaluation and Implementation Specialist
  • Pacific Clinics
  • Campbell, CA FULL_TIME
  • Who We Are Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and...
  • Just Posted

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Environmental Program Specialist - Climate Action Plan (CAP) Implementation
  • City of Morgan Hill
  • Morgan Hill, CA TEMPORARY
  • Environmental Program Specialist Climate Action Plan (CAP) Implementation Part-Time, Temporary, Non-Benefited$28.00 - $30.00 HourlyChoose Morgan Hill: The City of Morgan Hill is the best community for...
  • 30 Days Ago

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Project Manager
  • Lever Implementation Training Environment
  • San Jose, CA FULL_TIME
  • ________This is an example________PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.Lever was founded ten years ago to tackle the most strategi...
  • 21 Days Ago

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Account Executive
  • Lever Implementation Training Environment
  • San Jose, CA FULL_TIME
  • ________This is an example________PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.Lever was founded ten years ago to tackle the most strategi...
  • 21 Days Ago

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Local Merchandising Reps & Laborers
  • Apollo Retail Specialist
  • San Jose, CA PART_TIME
  • BT Retail Solutions (BTR), a division of Apollo Retail Specialists, has served America’s most respected brands as a leading construction and fixture installation company for three decades, and we are ...
  • 1 Day Ago

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0 Implementation Specialist jobs found in San Jose, CA area

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Implementation Manager with AI
  • Eltropy
  • Milpitas, CA
  • Job Description Job Description Salary: JOB TITLE: Implementation Manager JOB TYPE: Full-time regular LOCATION: Milpitas...
  • 4/25/2024 12:00:00 AM

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Sr. Implementation Manager
  • Eltropy
  • Milpitas, CA
  • Job Description Job Description Salary: PRIMARY REQUIREMENTS: 5+ years experience leading customers through SaaS impleme...
  • 4/25/2024 12:00:00 AM

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Implementation Manager for Contact Centers
  • Eltropy
  • Milpitas, CA
  • Job Description Job Description Salary: PRIMARY REQUIREMENTS: -5+ years experience leading customers through CCaaS and S...
  • 4/25/2024 12:00:00 AM

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ServiceNow Implementation Specialist
  • Accenture
  • Mountain View, CA
  • We Are: A global professional services organization, which includes being a?vital services partner to the worlds major c...
  • 4/25/2024 12:00:00 AM

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CPU Implementation Engineer
  • Apple Inc.
  • Cupertino, CA
  • Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and custome...
  • 4/24/2024 12:00:00 AM

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Enterprise Resources Planning Implementation Consultant
  • Bbsi
  • Sunnyvale, CA
  • Our client is seeking an experienced ERP Implementation Project Manager to lead the deployment of our new Enterprise Res...
  • 4/23/2024 12:00:00 AM

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Enterprise Resources Planning Implementation Consultant
  • BBSI
  • Sunnyvale, CA
  • Our client is seeking an experienced ERP Implementation Project Manager to lead the deployment of our new Enterprise Res...
  • 4/23/2024 12:00:00 AM

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Software Implementation Program Manager
  • Tata Consultancy Service Limited
  • Sunnyvale, CA
  • #LI-AS3 Technical/Functional Skills •We're looking for a Program Manager to join our Environmental Technologies Full Mat...
  • 4/21/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Implementation Specialist jobs
$67,354 to $86,345
San Jose, California area prices
were up 2.9% from a year ago

Implementation Specialist in Carrollton, TX
Adheres to all regulatory, operational policies and procedures, and department specific requirements.
April 10, 2023
Implementation Specialist in Fridley, MN
Document all relevant information and requirements related to the solution and all functional areas of the solution in a Statement of Work.
March 14, 2023
Implementation Specialist in Frisco, TX
Sets expectation of project goals and timeline utilizing standard tools & methodology.
March 05, 2023
Facilitates and/or participates in project meetings involving customers, partners, and cross-functional teams to gather/define requirements & expectations and drive the project forward.
May 04, 2023