Inbound Call Center Representative jobs in Albany, NY

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CSR-Call Center Representative
  • Capital District Transportation Authority
  • Albany, NY FULL_TIME
  • CDTA is now accepting applications for a CSR-Call Center Representative. The CSR reports to the Call Center Manager and is responsible for answering all incoming phone calls that come through to the Call Center. This position will be responsible for answering all questions regarding CDTA services, products, and schedules, as well as accommodate individuals making paratransit reservations.

    Duties and Responsibilities:
    • Operate a multiline phone system to answer all incoming phone calls and provide accurate information regarding all CDTA services, fares, and programs.
    • Provide excellent customer services by using proper phone etiquette, and appropriate greeting and closing statements.
    • Comply with operating policies and procedures as stated in the CDTA Handbook as well as the Call Center Operations Manual.
    • Utilize trip planning and other available software to provide accurate information.
    • Record all comments customers wish to file using the HASTUS Customer Comment database, this includes compliments and complaints.
    • Receive reservation requests using multiple different software programs. Follow procedures for verifying trip information before saving record.
    • Process all trip cancelations.
    • Maintain confidentiality and abide by all HIPPA requirements pertaining to consumers information.
    • Transfer calls to appropriate departments
    • Other duties as assigned.

    Requirements:
    • High School Diploma or Equivalent
    • Exceptional customer service skills with a minimum of one year experience in a customer service role. Call center experience preferred.
    • Must be familiar with the Capital District and be able to read and process information on a map.
    • Ability to multitask, navigate, and successfully use Microsoft Office such as Word, Excel Outlook, many different types of specific software programs, as well as internet-based programs.
    • Ability to learn and operate multiple computer software programs.
    • Excellent communication with the ability to deescalate angry customers and work with individuals with disabilities and seniors.
    • Bilingual highly desirable.
    • Able to work weekends
    Salary Range:
    Grade C4-$22.26/hour (Top Rate)

    Benefits:
    CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

    At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees with regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
  • 10 Days Ago

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Call Center Representative
  • Innovation At Work Inc
  • Albany, NY FULL_TIME
  • DescriptionPOSITION OVERVIEW• The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.• The Candidate shall respond t...
  • 1 Month Ago

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Call Center Representative 1
  • Higher Education Services Corporation
  • Albany, NY FULL_TIME
  • MINIMUM QUALIFICATIONS: For Temporary/Hourly Appointment: Sixty college semester credit hours and one year of work experience in customer service;** OR A high school diploma or GED AND two years of wo...
  • 24 Days Ago

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Call Center Representative
  • Sunmark Credit Union
  • Latham, NY FULL_TIME
  • At Sunmark Credit Union, we strive to build brighter financial futures and brighter communities. With our "Good Vibes" culture, we build relationships with our members and look for solutions for all t...
  • 1 Month Ago

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Call Center Representative, SG-9, 153917-NYSHELPS-CCR1
  • State Comptroller, Office of the
  • Menands, NY FULL_TIME
  • Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited ...
  • 1 Day Ago

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Remote Russian Call Center Representative
  • TEKsystems
  • Albany, NY FULL_TIME
  • NOW HIRING REMOTE REPRESENTATIVES - BILINGUAL RUSSIAN/ENGLISH**MUST LIVE IN THE STATE OF NEW YORK** Job Summary: Serves customers by scheduling and authorizing requests for non-emergency Medicaid tran...
  • 5 Days Ago

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0 Inbound Call Center Representative jobs found in Albany, NY area

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Senior Service Rep./Medical Courier
  • Labcorp
  • Albany, NY
  • Sr Service Rep/Medical Courier At Labcorp we have a passion in helping people live happy and healthy lives. Every day we...
  • 3/19/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Troy, NY
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/19/2024 12:00:00 AM

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Field Service Representative
  • Volt
  • Albany, NY
  • Volt is immediately hiring for Field Service Representative in Albany, NY. The Impact You'll Make in this Role This posi...
  • 3/18/2024 12:00:00 AM

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Customer Service Representative - Remote
  • HealthHelp, Inc.
  • East Greenbush, NY
  • **Customer Service Representative - Remote** * 99 Troy Rd, East Greenbush, NY 12061, USA * Employees can work remotely *...
  • 3/18/2024 12:00:00 AM

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Customer Experience Specialist - URGENTLY HIRING - 3 OPENINGS!
  • Protective Industrial Products
  • Latham, NY
  • Job Description Job Description We are looking to add 3 new Customer Experience Specialists to our team here at PIP! We ...
  • 3/18/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Albany, NY
  • Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical ...
  • 3/15/2024 12:00:00 AM

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Customer Experience Specialist - URGENTLY HIRING - 3 OPENINGS!
  • Protective Industrial Products
  • Latham, NY
  • Job Description Job Description We are looking to add 3 new Customer Experience Specialists to our team here at PIP! We ...
  • 3/15/2024 12:00:00 AM

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Field Service Specialist
  • Clean Harbors
  • Glenmont, NY
  • Clean Harbors in Glenmont, NY is seeking a Field Service Sales Rep (Field Service Specialist) to scope projects, provide...
  • 2/9/2024 12:00:00 AM

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$33,645 to $44,205
Albany, New York area prices
were up 1.5% from a year ago

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