Inbound Call Center Representative jobs in Evansville, IN
Recently Added Inbound Call Center Representative jobs
Call Center Representative
- United Fidelity Bank
-
Evansville, IN
FULL_TIME
- The Call Center Representative position is a key customer service role, the “voice” of UFB, one who provides friendly and efficient services to UFB customers. The incumbent will be responsible for managing and effectively answering customer service inquiries, resolving problems by researching and troubleshooting issues via telephone, internet, or written correspondence. This position will also support the operations department in other facets during downtime. Essential Job Functions include, but are not limited to: Provide exceptional phone service, email, and web correspondence to customers by responding efficiently and accurately, explaining possible solutions, and ensuring that customers feel supported and valued. Refer and route customer calls to appropriate bank personnel, resources, and departments to meet their financial needs. Engaging in active listening with customers by confirming and/or clarifying information to gain a better understanding of their needs to offer answers and solutions. Diffusing any elevated concern or issues that customers may have and escalating unresolved issues. Seize opportunities to forward customers to branch staff when the opportunities to upsell products arise. Follow up customer calls when necessary. Document all call information according to standard operating procedures. Provide account information such as balances; check clearings, deposit postings, return checks, availability of funds, and statement information. Provide customer assistance/troubleshoot for Retail Online Banking, Mobile Banking, and Debit Cards. Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Skills and Abilities Required to Perform Essential Job Functions: Excellent interpersonal skills - always interacting professionally with callers, associates, executives & senior leaders. Outstanding written and verbal communication abilities. Must demonstrate strong analytical and problem-solving attributes. Advanced organization and time management skills. Possess a high degree of integrity when dealing with sensitive information. Ability to work under high pressure, within short deadlines, while making sound judgement decisions. Possess a high degree of integrity when dealing with sensitive information. Energetic team player. Education, Experience and Qualifications: High School Graduate or General Education Degree (GED) required. Banking experience preferred. 2-3 years of customer service experience required. 2-3 years of call center experience required. Physical Requirements of Essential Job Functions: The associate is frequently required to sit and/or stand, communicate, reach and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Working Conditions: Typical office working environment. Typical desk job. Extended viewing of computer screens. Donning microphone headsets to manage customer calls. Periodic travel between locations may be required. Typically, 8:00am - 5:00pm CST, Monday - Friday. Must be able to work over-time and Saturdays if needed. The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above. United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. Please note: UFB does not accept resumes from independent recruiters or external staffing agencies for any of our openings unless we have an agreement in place, signed by the VP of Human Resources.
- 22 Days Ago
Digital Banking Call Center Representative
- LIBERTY FEDERAL CREDIT UNION
-
Evansville, IN
FULL_TIME
- Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join the credit union team. Experi...
- 1 Month Ago
Call Center Nurse LPN or RN
- Digestive Care Center
-
Newburgh, IN
FULL_TIME
- Digestive Care Center is seeking a Full Time Call Center Nurse who is self-motivated, well organized and enjoys a fast-paced work environment to join our team in our patient call center. This position...
- 1 Day Ago
Call Center Nurse- LPN or RN
- Digestive Care Center
-
Newburgh, IN
FULL_TIME
- Digestive Care Center is seeking a Full Time Call Center Nurse who is self-motivated, well organized and enjoys a fast-paced work environment to join our team in our patient call center. This position...
- 1 Month Ago
Call Center Rep - Evansville IN
- Senture
-
Evansville, IN
FULL_TIME
- Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care signifi...
- 24 Days Ago
Call Center - Bilingual Spanish
- Progressive
-
Carbondale, IL
FULL_TIME
- Job Number: 224323 Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center ...
- 24 Days Ago
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0 Inbound Call Center Representative jobs found in Evansville, IN area
Customer Service Technical Representative
- Kaiser Aluminum
-
Newburgh, IN
- Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it—innovative thinkin...
- 4/19/2024 12:00:00 AM
Retail Customer Service Associate
- FedEx Office
-
Evansville, IN
- Compensation: $15.50 - $17.25. The estimate displayed represents the typical salary range or starting rate of candidates...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Henderson, KY
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Boonville, IN
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Princeton, IN
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Donation Attendant - Henderson
- Evansville Goodwill Industries, Inc.
-
Henderson, KY
- More than a job, a mission! When you support your organization through the generation of revenue, you are contributing t...
- 4/17/2024 12:00:00 AM
Client Care Specialist
- Addiction Recovery Care
-
Owensboro, KY
- Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 202...
- 4/16/2024 12:00:00 AM
Client Care Specialist
- Addiction Recovery Care
-
Owensboro, KY
- Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 202...
- 4/15/2024 12:00:00 AM
About Evansville, Indiana
Evansville is a city and the county seat of Vanderburgh County, Indiana, United States. The population was 117,429 at the 2010 census, making it the state's third-most populous city after Indianapolis and Fort Wayne, the largest city in Southern Indiana, and the 232nd-most populous city in the United States. It is the commercial, medical, and cultural hub of Southwestern Indiana and the Illinois-Indiana-Kentucky tri-state area, home to over 911,000 people. The 38th parallel crosses the north side of the city and is marked on Interstate 69.
Situated on an oxbow in the Ohio River, the city is of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$31,496 to $41,384
Evansville, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Inbound Call Center Representative do?
Inbound Call Center Representative in Cypress, CA
Handling and researching issues over the phone.
March 14, 2023
Inbound Call Center Representative in Hoffman Estates, IL
Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
December 07, 2022
Communicate charges for products or services requested.
January 14, 2023
Resolve customer's service complaints by performing activities such as issuing refund requests.
April 20, 2023
Assist customers in class registration.
May 21, 2023
Inbound Call Center Representative in Santa Rosa, CA
Answering customer/client requests and inquiries concerning services, products, and claims.
October 29, 2022