Inbound Call Center Representative jobs in Montpelier, VT

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Call Center Representative
  • Heritage Family Credit Union
  • Rutland, VT FULL_TIME
  • Job Description

    Job Description

    This Position :

    This is a service position that provides World Class Member Service to both credit union members and employees. We are looking for an individual who will serve members promptly while representing the credit union in a friendly, courteous and professional manner.

    Our Call Center is located in the Operations Center in Rutland, VT.

    Starting Salary : $17.25 / hr and up

    Benefits Include :

    • Paid time off in addition to paid federal holidays
    • Medical, dental, and vision benefits to employees who regularly work 24 hours a week
    • 401k match
    • Ongoing training opportunities
    • 8 hours of volunteer time with an organization important to you

    Who we Need :

    We exist for SERVICE to our MEMBERS, EMPLOYEES, and COMMUNITIES through INTEGRITY, COMPASSION and EDUCATION. Employees in our Call Center are so multifaceted that they couldn't choose just one value to focus on.

    They love to focus on providing would class Service to our Members, and they're always excited when they have a chance to Educate their members while on a call!

    We are looking for a motivated, friendly, professional candidate who has the ability to work full-time, 40 Hours per week.

    Ability to work a flexible schedule with occasional evening hours, and rotating Saturday hours are required.

    This position has the potential to work a hybrid schedule after an initial training period. Due to the requirements of this position, the initial training period may last anywhere from six (6) to eighteen (18) months.

    Hybrid schedule must be approved and is granted on a case by case basis

    Essential Functions and Basic Responsibilities :

    • Answer incoming calls promptly and professionally
    • Represent the credit union in a friendly and courteous manner
    • Maintain robust knowledge of services offered by the credit union to educate members and actively make recommendations to members for their benefit
    • Help member with account maintenance including paperwork in connection with any fraud
    • Review loan applicant profile and create consumer loans including installment, Visa and overdraft line of credit
    • Perform miscellaneous requests including responding to email and eBranch inquiries and faxing and mailing information
    • Track member information and documents in a confidential and secure manner while adhering to the ever-changing compliance guidelines

    Required Education and Job Competencies

    • High school diploma or equivalent
    • Ability to work cohesively in a fast-paced team environment
    • Excellent verbal communication skills
    • Ability to utilize phone and basic computer systems
    • Effective communication and business writing skills for internal and external contacts

    Preferred Education and Job Competencies

    • Previous call center experience
    • Previous work in a financial institution
    • Experience with financial institution software systems

    Working Conditions / Environment :

    This position requires sitting for long periods of time utilizing a phone headset and working primarily at a workstation or desk in an open office environment.

    Daily tasks include extensive use of the phone and computer, performing standard keyboard functions, requiring repeated motion.

    Stretching breaks are recommended to avoid injury. Some light lifting and carrying of large paper files may be required.

    Equipment is available and recommended for use of transporting large quantities of files to and from various locations.

    This job ad is not a complete statement of all duties comprising this position. Heritage Family Credit Union reserves the right to revise or change the essential functions and employment standards as the need arises.

    This description does not constitute a written or implied contract of employment. E.O.E

    Less than 1 hour ago
  • Just Posted

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Call Center Representative
  • Gainwell Technologies
  • Williston, VT FULL_TIME
  • Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have ...
  • 2 Days Ago

A
Call Center Representative
  • Adirondack Health
  • Saranac, NY FULL_TIME
  • Position Summary: To perform the call center (CC) functions in a manner to promote positive relationships with patients, physicians, hospital departments, and visitors. To perform CC duties in accorda...
  • 12 Days Ago

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Call Center Representative
  • Vermont Federal Credit Union
  • South Burlington, VT FULL_TIME
  • Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federals' culture. Our employees are at the core of Vermont Federal ...
  • 2 Months Ago

H
Call Center Representative - FT or PT
  • Heritage Family Credit Union
  • Rutland, VT FULL_TIME
  • This Position: This is a service position that provides World Class Member Service to both credit union members and employees. We are looking for an individual who will serve members promptly while re...
  • 1 Month Ago

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Member Advocate 1 (Call Center Representative)
  • NorthCountry Federal Credit Union
  • South Burlington, VT FULL_TIME
  • Role:Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true. Contribute to a world class experience fo...
  • 1 Month Ago

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0 Inbound Call Center Representative jobs found in Montpelier, VT area

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Community Associate - OrderID: 3687
  • TemPositions Health Care
  • Barre, VT
  • TemPositions Health Care - With direction and guidance from the shift supervisor, community associates will deliver on-s...
  • 3/28/2024 12:00:00 AM

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Food Service Associate
  • Global Partners
  • Warren, VT
  • Job Description: With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owner...
  • 3/28/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Montpelier, VT
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/27/2024 12:00:00 AM

C
Senior Transaction Manager - Healthcare
  • CBRE
  • Montpelier, VT
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/26/2024 12:00:00 AM

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Guest Service Associate/Cashier - Jiffy Mart
  • Global Partners LP
  • Warren, VT
  • Job Description: About Global Partners With nearly 1,600 locations, primarily in the Northeast, Global is one of the lar...
  • 3/25/2024 12:00:00 AM

A
Sr. Director Growth, Cloud Professional Services (REMOTE)
  • Acxiom LLC
  • Montpelier, VT
  • Acxiom is currently seeking sales professionals to join our expanding cloud services organization. In this role, you wil...
  • 3/24/2024 12:00:00 AM

A
Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Montpelier, VT
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/24/2024 12:00:00 AM

O
Retail Service Specialist
  • O'Reilly Auto Parts
  • Barre, VT
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/24/2024 12:00:00 AM

Montpelier is located in the north-central area of Vermont. The city center is a flat clay zone (elevation 520 ft/158 m), surrounded by hills and granite ledges. Towne Hill runs in a 2-mile (3.2 km) ridge (~900 ft/275 m) along the northern edge of the city. According to the United States Census Bureau, the city has a total area of 10.3 square miles (27 km2), of which 10.2 square miles (26 km2) is land and 0.10% is water. The Winooski River flows west along the south edge of downtown village and is fed by several smaller tributaries that cut through residential districts. Montpelier is subject ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$32,414 to $42,588
Montpelier, Vermont area prices
were up 1.6% from a year ago

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