Job Description
Job Description
This Position :
This is a service position that provides World Class Member Service to both credit union members and employees. We are looking for an individual who will serve members promptly while representing the credit union in a friendly, courteous and professional manner.
Our Call Center is located in the Operations Center in Rutland, VT.
Starting Salary : $17.25 / hr and up
Benefits Include :
Who we Need :
We exist for SERVICE to our MEMBERS, EMPLOYEES, and COMMUNITIES through INTEGRITY, COMPASSION and EDUCATION. Employees in our Call Center are so multifaceted that they couldn't choose just one value to focus on.
They love to focus on providing would class Service to our Members, and they're always excited when they have a chance to Educate their members while on a call!
We are looking for a motivated, friendly, professional candidate who has the ability to work full-time, 40 Hours per week.
Ability to work a flexible schedule with occasional evening hours, and rotating Saturday hours are required.
This position has the potential to work a hybrid schedule after an initial training period. Due to the requirements of this position, the initial training period may last anywhere from six (6) to eighteen (18) months.
Hybrid schedule must be approved and is granted on a case by case basis
Essential Functions and Basic Responsibilities :
Required Education and Job Competencies
Preferred Education and Job Competencies
Working Conditions / Environment :
This position requires sitting for long periods of time utilizing a phone headset and working primarily at a workstation or desk in an open office environment.
Daily tasks include extensive use of the phone and computer, performing standard keyboard functions, requiring repeated motion.
Stretching breaks are recommended to avoid injury. Some light lifting and carrying of large paper files may be required.
Equipment is available and recommended for use of transporting large quantities of files to and from various locations.
This job ad is not a complete statement of all duties comprising this position. Heritage Family Credit Union reserves the right to revise or change the essential functions and employment standards as the need arises.
This description does not constitute a written or implied contract of employment. E.O.E
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