Inbound Call Center Representative jobs in Philadelphia, PA

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Call Center Representative - Inbound
  • Mid Atlantic Retina
  • Evesham Township, NJ FULL_TIME
  • Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with!

    This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 6 months of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires.

    MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY

    Job Description

    Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.

    Essential Functions

    1. Regular and predictable on-site attendance required.

    2. Travel to other locations as needed.

    3. Work overtime as needed.

    4. Handling inbound calls from internal inbound and external outbound customers.

    5. Take patient inquires and forward to appropriate office for a call back.

    6. Obtaining patient information and entering data into scheduling system

    7. Using patient reactivation system to call and schedule former patients.

    8. Evaluate patient problem to determine whether a call back or scheduling would be appropriate.

    9. Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances

    10. Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.

    11. Respond to patient complaints appropriately, or refer to supervisor as needed.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    • This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.
    • While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.
    • Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    • Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.
    • Following through on plans or instructions.
    • Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.

  • 7 Days Ago

C
Virtual Inbound Sales Call Center Representative
  • Comcast Corporation
  • Philadelphia, PA FULL_TIME
  • Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...
  • 12 Days Ago

M
Call Center- Inbound
  • Mid Atlantic Retina
  • Evesham, NJ FULL_TIME
  • Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with! T...
  • 3 Days Ago

D
Inbound Call Center Manager
  • DAVITA
  • Malvern, PA FULL_TIME
  • 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers the...
  • 10 Days Ago

V
Inbound Call Center Customer Service Representative (Schedule C)
  • VSA, Inc.
  • Philadelphia, PA FULL_TIME
  • Position Summary: The Inbound Call Center Customer Service Representative's primary responsibility is to answer inquiries from customers regarding our fare payment card. Questions will involve problem...
  • 14 Days Ago

A
Call Center Representative
  • Advantmed
  • Philadelphia, PA CONTRACTOR
  • Job Title: Call Center Representative Location: Remote (United States) Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States. Availability: I...
  • 19 Days Ago

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0 Inbound Call Center Representative jobs found in Philadelphia, PA area

C
Temporary Records Processing Agent (Mailroom) - Onsite Blue Bell, PA**
  • Cotiviti
  • Blue Bell, PA
  • Overview: The Records Processing Agent processes incoming and outgoing mail containing medical records and requests for ...
  • 3/28/2024 12:00:00 AM

V
***Client Service Advisor | Remote in Utah***
  • Vaco
  • North Philadelphia, PA
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Certified Medical Assistant - PMAH - Princeton Health
  • Pennsylvania Medicine
  • Princeton, NJ
  • Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting inno...
  • 3/27/2024 12:00:00 AM

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Certified Medical Assistant - PMAH - Princeton Health
  • Penn Medicine
  • Princeton, NJ
  • Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, con...
  • 3/27/2024 12:00:00 AM

S
Steward PM
  • Sage Hospitality
  • Philadelphia, PA
  • Why us?: Every aspect of Urban Farmer Philadelphia is thoughtfully tailored to the people who live, work and visit this ...
  • 3/27/2024 12:00:00 AM

U
Lab Services Tech C (Department of Cancer Biology - Facilities)
  • University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 3/26/2024 12:00:00 AM

C
FN Call Center Operator
  • Cooper University Hospital
  • Camden, NJ
  • About Us: At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. ...
  • 3/26/2024 12:00:00 AM

E
Call Center Representative
  • Express Employment Professionals
  • Bryn Mawr, PA
  • Job Description Job Description Express Employment is looking for 3-4 call center representatives for our client in Blue...
  • 3/25/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$35,183 to $46,226
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago

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