Inbound Call Center Representative jobs in Rochester, NY

U
Call Center Representative II
  • University of Rochester
  • Rochester, NY FULL_TIME
  • Opening

    Full Time 40 hours Range URCB 204 CVSL RCPG & Cardiac Rehab

    Schedule

    8 AM-4:30 PM

    Responsibilities

    GENERAL PURPOSE:
    Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

    JOB DUTIES AND RESPONSIBILITIES:

    • Answers large volume of inbound inquiries by phone, email and other electronic interfaces. Follows prescribed protocol and Standard Operating Procedures in order to schedule patient appointments, resolve patient issues, responds to patient/physician inquiries, handles or redirects billing inquiries, handles patient/customer complaints and provides basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, registers patients, records information and documents problem resolutions.
    • Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for many University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security, or Public Relations. Researches, resolves and documents non-routine paging issues which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately so all calls are resolved/documented.
    • Anticipates, prioritizes and maintains a balance between inbound and outbound activity as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures in order to achieve and maintain optimal patient access targets and organizational goals/standards. This may include, but is not limited to making routine appointments, managing wait/recall lists and communications regarding event cancellations, changes and updates.
    • Monitors appointment schedules, systems, and resources. Provides feedback and suggestions for the purpose of achieving, monitoring and maintaining efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs in order to answer inquiries and connect callers.
    • Keeps abreast regulations, compliance requirements and applies best practices. Is aware of and avoids issues downstream related to scheduling, initial registration and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

    Other duties as assigned.

    QUALIFICATIONS:

    • High School Diploma required.
    • 1 year of customer service experience required.

    The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

    How To Apply

    All applicants must apply online.

    EOE Minorities/Females/Protected Veterans/Disabled

    Pay Range

    Pay Range: $18.52 - $25.01 Hourly

    The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined byconsidering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

  • 13 Days Ago

C
Call Center Representative
  • Cellular Sales
  • Rochester, NY OTHER
  • Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by ...
  • 2 Months Ago

R
Pool Call Center representative work from home
  • RICK'S POOL SERVICE
  • Batavia, NY FULL_TIME
  • Residential Pool Maintenance Technician Hours: Full Time, Monday-Friday, 7:30AM Start Time, Excellent Work/Life Balance! Signing Bonus: $250 after 60 Days Training Pay: $15/Hour Full Time Pay: From $6...
  • 14 Days Ago

R
Pool Call Center representative work from home
  • RICK'S POOL SERVICE
  • Brockport, NY FULL_TIME
  • Residential Pool Maintenance Technician Hours: Full Time, Monday-Friday, 7:30AM Start Time, Excellent Work/Life Balance! Signing Bonus: $250 after 60 Days Training Pay: $15/Hour Full Time Pay: From $6...
  • 14 Days Ago

G
Call center
  • Global Channel Management, Inc.
  • Webster, NY FULL_TIME
  • Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of e...
  • 4 Days Ago

C
Call Center Representative - Debt Counselor Fpt 2348 012924
  • ConServe
  • Fairport, NY FULL_TIME
  • **Please note - this posting is only for candidates that reside in the Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For...
  • 12 Days Ago

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0 Inbound Call Center Representative jobs found in Rochester, NY area

D
Accounting & Collection Specialist
  • Doyle Security Systems
  • Rochester, NY
  • Job Description Job Description Doyle Security Systems, Inc. is certified a Great Place to Work® for 2024. We provide co...
  • 3/19/2024 12:00:00 AM

Y
Membership Director
  • YMCA of Greater Rochester
  • Rochester, NY
  • Job Type Full-time Description $58,500 annually plus generous benefits package Under the supervision of the Executive Di...
  • 3/19/2024 12:00:00 AM

H
Customer Care Agent
  • Harris Seeds
  • Rochester, NY
  • Job Description Job Description Customer Service Team Member Seasonal Customer Service Representative Rochester, New Yor...
  • 3/18/2024 12:00:00 AM

W
Customer Service Specialist
  • Whole Latte Love
  • Rochester, NY
  • Job Description Job Description Position Description: We are looking for a solution-oriented individual to join our team...
  • 3/16/2024 12:00:00 AM

L
Machine Operator - 3rd shift (10:00pm-6:30am)
  • LiDestri Food and Drink
  • Rochester, NY
  • About LiDestri Food and Drink LiDestri Food and Drink has grown from our roots as a pasta sauce and salsa manufacturer t...
  • 3/16/2024 12:00:00 AM

C
Senior Client Solutions Executive, Manheim
  • Cox Automotive
  • Rochester, NY
  • Manheim , a Cox Automotive brand, is currently hiring a Senior Client Solutions Executive to join our team in Syracuse/R...
  • 3/15/2024 12:00:00 AM

N
Call Center Representative
  • Nesco Resource
  • Rochester, NY
  • Nesco Resource is seeking an experienced Call Center Representative to assist our client's Rochester location! Pay Rate:...
  • 3/15/2024 12:00:00 AM

P
Customer Service Agent
  • PrimeFlight Aviation Services
  • Rochester, NY
  • INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If yo...
  • 3/15/2024 12:00:00 AM

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$32,683 to $42,941
Rochester, New York area prices
were up 1.5% from a year ago

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