Inbound Call Center Representative jobs in Syracuse, NY

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Call Center Representative
  • AmeriCU Credit Union
  • Liverpool, NY FULL_TIME
  • Call Center Representative
    Remote Capable - ability to be remote will be based on training completion and performance
    Status: Full Time, Hours: 10:30am to 7:00pm
    Location: 7474 Oswego Rd, Liverpool, NY 13090
    Starting salary - $17.77 to $22/hour, actual rate will depend on experience.
    Who Are We?
    AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 70 years we have been committed to our members, our employees, and our communities. In 2023 we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union’s in America by Forbes. This year, only 3.4% of all credit unions earned the recognition of being a best-in-state credit union. In New York, 4 credit unions qualified for the honor - AmeriCU is #2 in NYS.
    The Position:
    AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a call center representative you will serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat.
    What You’ll Do:
    As a Call Center Representative your primary responsibilities will include:
    • Manage a high volume of inbound/outbound calls in a timely manner.
    • Determine requirements by working with member or businesses.
    • Answer inquiries by listening and clarifying desired information; research, locate and provide information.
    • Resolve problems by clarifying issues and exploring answers and alternative solutions; implement solution. Seek assistance from supervisor and/or other division specialists as needed and maintain contact then reply to the members in a timely manner. “Own it and see it through.”
    • Fulfill requests by clarifying desired information; complete transactions; forward requests.
    • Process loan applications and open accounts over the phone; provide loan decisions to member. Maintain thorough knowledge of the underwriting guidelines and procedures.
    • Build sustainable relationships and engage members by providing a superior level of service and support.
    • Maintain knowledge of and adhere to all applicable compliance/operational risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act, (BSC) and the SAFE Act.
    Come grow with us!
    Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
    Competitive rates on our Medical, Dental and Vision plans
    Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
    Paid Holidays
    Paid Time off – Vacation, Personal or Sick and Birthday
    Employee Appreciation Events
    401(k) Matching after 1 year of employment
    Employee Assistance Program
    Tuition Reimbursement for Full-time employees after 1 year of employment
    Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
    Enhanced Short Term Disability – at no cost to you!
    Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!
    https://www.americu.org/in-our-community/
    https://www.americu.org/why-americu/
  • 11 Days Ago

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Ambulatory Call Center Representative
  • SUNY Upstate Medical University
  • Syracuse, NY FULL_TIME
  • Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services...
  • 2 Days Ago

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Call Center Representative
  • Internal Medicine Assoc. of Auburn
  • Auburn, NY FULL_TIME
  • We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service...
  • 2 Days Ago

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Call Center Representative
  • Holbrook Heating Inc
  • Jamesville, NY FULL_TIME
  • DescriptionWe are looking for a 2nd Shift Call Center Representative to be the liaison between our company and its current and potential customers for after-hour calls. The successful candidate will b...
  • 1 Month Ago

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In-Office Call Center Sales Representative
  • Direct Fairways
  • Syracuse, NY FULL_TIME
  • We are looking to add motivated individuals to our sales team! Get started as soon as NEXT WEEK! ✔ On-site call center position! - 5788 Widewaters PKWY Syracuse, NY 13214 ✔ Full-Time! Monday - Friday ...
  • 13 Days Ago

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Patient Care Call Center Representative
  • Kinney Drugs
  • East Syracuse, NY FULL_TIME
  • Overview Scope of Responsibilities: Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related...
  • 2 Months Ago

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0 Inbound Call Center Representative jobs found in Syracuse, NY area

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Director of Adult Mental Health Services
  • Coordinated Care Services, Inc. (CCSI)
  • Syracuse, NY
  • Job Type Full-time Description Director of Adult Mental Health Systems of Care Syracuse, New York [On-site] FULL-TIME [E...
  • 3/18/2024 12:00:00 AM

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Premium / Suite Attendant | NBT Bank Stadium
  • Spectraexperiences
  • Syracuse, NY
  • Location US-NY-Syracuse Location Name The Suite Attendant is responsible for serving guests in the Suites. The Suite Att...
  • 3/18/2024 12:00:00 AM

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Commercial/Industrial Service Manager (IBEW 43)
  • J.W. Didado Electric
  • Syracuse, NY
  • Commercial/Industrial Service Manager Salary Range – Appropriate IBEW 43 Rate We are looking for a commercial service ma...
  • 3/17/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Syracuse, NY
  • Store - SYRACUSE-CAMILLUS, NY Deliver friendly customer service, help customers shop our store and find what they're loo...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative (Part-Time w/Nights & Weekends)
  • Million Air - Syracuse
  • Syracuse, NY
  • Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our custome...
  • 3/17/2024 12:00:00 AM

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Overnight Customer Service Representative - $20/hr (Hiring Bonus + Shift Differential)
  • Rapid Response Monitoring
  • Syracuse, NY
  • * 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS! * Rapid Response acknowledges the sacrifices our employees make...
  • 3/16/2024 12:00:00 AM

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Senior Client Solutions Executive, Manheim
  • Cox Automotive
  • Syracuse, NY
  • Manheim , a Cox Automotive brand, is currently hiring a Senior Client Solutions Executive to join our team in Syracuse/R...
  • 3/15/2024 12:00:00 AM

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Service Advisor
  • Maguire Automotive Group
  • Syracuse, NY
  • Job Description Job Description Job Summary: The Service Advisor is responsible for scheduling service work in the servi...
  • 3/14/2024 12:00:00 AM

Syracuse is located at 43°2′49″N 76°8′40″W / 43.04694°N 76.14444°W / 43.04694; -76.14444 (43.046899, -76.144423). It is located about 87 miles (140 km) east of Rochester, 131 miles (210 km) east of Buffalo,and 150 miles (240 km) west of the state capital Albany. It is also the halfway point between New York City and Toronto, about 245 miles (390 km) from each, Toronto to the northwest and NYC to the southeast. According to the United States Census Bureau, the city has a total area of 25.6 square miles (66 square kilometres), of which 25.1 square miles (65 square kilometres) is land and 0.6...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$32,973 to $43,322
Syracuse, New York area prices
were up 1.5% from a year ago

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