Inbound Contact Center Manager jobs in Bakersfield, CA

Job description

Thank you for your interest in a career at KVL Tires. We are a service market leader with several Commercial Tire Centers United States. We are growing fast with a strong plan of opening many more locations in the next 5 to 7 years. We have the unique ability to service the largest nation-wide commercial fleets while also providing friendly hometown service to regional and local fleets. We offer a safe work environment, competitive pay and a comprehensive benefits package including medical, vision and dental plans, life insurance, 401(k), paid vacation and holidays.

General Description:

As the Center Manager, you will be responsible for managing all location staff functions in order to provide exceptional customer service while maintaining the financial integrity of the Company. You will be required to obtain annual/monthly sales and production objectives to ensure profitability. You will also be responsible for protecting all company assets within your area of responsibility, including, but not limited to: inventory, accounts receivable, trucks, and equipment, with the ultimate goal of reducing operating costs. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include but not be limited to:

• Manage daily and annual operations of the commercial tire center
• Ensure growth of sales and profit generation and improvement to reach profitability goals including managing productivity of sales staff
• Attain total customer satisfaction through assessing the needs of our customers.
• Supervise and assist in the training of Center personnel to develop their maximum potential in productivity and upward mobility. This includes department managers, Service Managers and Office Managers.
• Keep management apprised of all competitive products, practices, and distribution.
• Utilize strong prioritization skills to manage center workload and meet business needs for maximum business benefit
• Train, develop, motivate and lead groups of individuals to meet a common goal.
• Manage all safety, health and environmental processes by conducting morning safety huddles, leading by safety first, and reporting and sending all required paperwork for any injuries and accidents to management.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

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Basic Requirements:

• 2 years or more of successful management experience
• Must have a valid drivers license
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• Commercial Tire sales or service experience
• Knowledge of tire manufacturing, manufacturing process systems

Candidate Criteria:

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Must be able to work in a results-oriented, fast-paced environment as part of a team.
• Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 4 years (Preferred)

Work Location: In person