Inbound Contact Center Manager jobs in Casper, WY

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Manager jobs

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Operations Manager| Ford Wyoming Center
  • Oak View Group
  • Casper, WY FULL_TIME
  • Oak View Group:
    Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

    We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
    • We treat each other fairly and with respect.
    • We act with integrity.
    • We have an entrepreneurial spirit.
    • We give back to our global community.

    More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
    Overview:
    This Operations Manager reports to the Director of Operations and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required.

    Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.

    This role will pay a salary of $40,000 to $50,000.

    For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
    About the Venue:
    Formerly the Casper Events Center, the venue was renamed to the Ford Wyoming Center in January 2021. The Center is a 28,000 square foot multi-purpose facility, built high on a hill overlooking the city of Casper, Casper Mountain, and the scenic Platte River Valley. Funded entirely by the City’s portion of an optional 1% sales tax, the venue opened on April 17, 1982. The arena features a horseshoe-shaped seating bowl with 8,000 seats.

    The Ford Wyoming Center hosts a variety of different events each year, including concerts, sporting events, family shows, trade shows, competitions, religious services, bull riding competitions, commencement ceremonies, lectures, and political rallies among other corporate and community events. The arena is host to the Wyoming High School Basketball, Volleyball, and Wrestling Tournaments, the Wyoming High School Art Symposium, Wyoming High School Marching Band Competition and Wyoming High School Spirit and Cheer Competition. The venue has been home of the College National Finals Rodeo each June since 2001.

    The Ford Wyoming Center is owned by the City of Casper, Wyoming and is proudly managed by OVG360, a division of Oak View Group.
    Responsibilities:
    • Assists Director of Operations in the overall daily operation and maintenance of the facilities.
    • Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
    • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
    • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
    • Coordinate labor hours for staff and temporary workers. Report labor allocations to Director of Finance.
    • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
    • Coordinate facility arrangements and monitor the work of contractors; including equipment rental and borrowing City/County equipment. Report any issues to Director of Operations immediately.
    • Ensure staff is working safely, efficiently and are aware of proper safety guidelines.
    • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
    • Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
    • Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs
    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social demands:
    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
    Physical demands:
    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via radio/walkie, telephone, email and/or in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.
    Work environment:
    • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.
    Qualifications:
    • Minimum of three (3) years’ experience in an operations position in arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.
    • Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
    • Familiarity with OSHA requirements
    • Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
    • Self-motivated with excellent organizational skills
    • Strong verbal and written communication skills in the English language
    • Must be able to work a flexible schedule including, early mornings, evenings, overnights, weekends, holidays and extended number of consecutive days.
    Strengthened by our Differences. United to Make a Difference.:
    At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
    EEO:
    Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
  • 17 Days Ago
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Assistant Salon Manager - Silverado Center
  • Great Clips
  • GILLETTE, WY FULL_TIME
  • Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new op...
  • 1 Month Ago
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Nutrition Manager
  • Legacy Living & Rehabilitation Center
  • Gillette, WY FULL_TIME
  • POSITION TITLE: Food and Nutrition Services Manager REPORTS TO: Nursing Home Administrator DEPARTMENT: FOOD AND NUTRITION SERVICES The primary responsibility of your job position is to assist the Diet...
  • 15 Days Ago
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Manager Trainee
  • Menard, Inc Career Center
  • GILLETTE, WY FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 25 Days Ago
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Manager Trainee
  • Menard, Inc Career Center
  • CASPER, WY FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 25 Days Ago
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Maintenance Manager
  • Johnson County Healthcare Center
  • Buffalo, WY FULL_TIME
  • JOB DESCRIPTION:The Maintenance Manager is responsible for making assignments for all maintenance projects, ensuring that the work is completed according to standards and is responsible for successful...
  • 1 Month Ago
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0 Inbound Contact Center Manager jobs found in Casper, WY area

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Bilingual Call Center Representative
  • Ascensus
  • Casper, WY
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 4/24/2024 12:00:00 AM
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Registered Nurse (RN) - Manager, OR - Operating Room - $40-66 per hour
  • Hiring Now!
  • Casper, WY
  • Banner Health is seeking a Registered Nurse (RN) Manager, OR - Operating Room for a nursing job in Casper, Wyoming. Job ...
  • 4/24/2024 12:00:00 AM
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C
I.T. Support Specialist
  • City Of Casper
  • Casper, WY
  • Assigned to: Information TechnologyIncumbents are responsible for providing advanced technical support to maintain, inst...
  • 4/24/2024 12:00:00 AM
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Executive Coordinator
  • Boys & Girls Clubs of Central Wyoming
  • Casper, WY
  • Job Description Job Description Resource Development Coordinator Department Specific Events 1. Assist in the implementat...
  • 4/24/2024 12:00:00 AM
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Maintenance Technician
  • RHP Properties
  • Casper, WY
  • Job Description Job Description Job Description Who is RHP Properties? Headquartered in Farmington Hills, Michigan, RHP ...
  • 4/24/2024 12:00:00 AM
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Call Center Representative
  • Ascensus
  • Casper, WY
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 4/23/2024 12:00:00 AM
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Plant Manager
  • Airgas
  • Casper, WY
  • R10041661 Plant Manager (Open) Location: Casper, WY - Filling industrial How will you CONTRIBUTE and GROW? Navigate your...
  • 4/23/2024 12:00:00 AM
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Personal Financial Counselor, Assignment Ready Counselor, PFC, Wyoming
  • Magellan Health, Inc.
  • Casper, WY
  • This position will provide coverage in short-term, surge and on demand situations resulting from the Military needs such...
  • 4/21/2024 12:00:00 AM
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About Casper, Wyoming

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$83,374 to $119,701
Casper, Wyoming area prices
were up 2.9% from a year ago
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What does an Inbound Contact Center Manager do?

Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019