Inbound Contact Center Manager jobs in Hialeah, FL

Position Overview

Directs the sales activities of the dealership by performing the following duties personally or through subordinate supervisors.

Responsibilities

• Hires, trains, motivates, counsels, and monitors the performance of all salespeople.
• Directs sales staffing and training in ways that will enhance the development and control of sales programs.
• Establishes annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
• Monitors salesperson productivity and performance.
• Orders/acquires new- and used-vehicle inventory.
• Administers and monitors factory-sponsored programs.
• Displays, merchandises, and promotes vehicle sales.
• Reviews market analyses and sales reports to determine customer needs, and volume potential, and develops sales campaigns to accommodate the goals of the dealership.
• Serves as liaison between sales department and other departments.
• Analyzes and controls expenditures to conform to budgetary requirements.
• Schedules and plans New Owner Clinics as a follow-up to the delivery process.
• Maintains a professional appearance.
• Attends managers meetings as requested.

Qualifications

• Bachelor's Degree (BA) from four-year college or university required.
• Minimum 5 years of previous sales experience at a high volume store.
• Proficient user of Microsoft Office (Outlook, Word, Excel).
• Ability to multitask and communicate effectively as well as being highly organized and flexible.
• Comfortable with ambiguity in a dynamic, changing environment.
• Unwavering commitment to ethical business practices.
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.