Inbound Contact Center Manager jobs in Iowa

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Global Atlantic Financial Group
  • Des Moines, IA FULL_TIME
  •  

    POSITION OVERVIEW:

    The Preneed Contact Center Manager role is responsible for developing, overseeing, and driving a superior operational support model for Global Atlantic Individual Markets financial professionals.  The manager will focus on developing a team of client care advocates responsible for delivering an exceptional service for our clients.  They will ensure proper resource allocation and workflow of all day-to-day activities.  Additionally, the manager is responsible for leveraging data to track trends and manage team members.

    The day-to-day responsibilities for the Preneed Contact Center Manager:

    • Oversight of service and operations goals for a team of preneed advocates in Des Moines IA.  
    • Develop, implement, and monitor team’s performance and progress towards customer service metrics and performance deliverables.
    • Evaluate and improve team performance using daily reports and quality assurance applications.
    • Ensure all administrative functions are performed including, payroll, time off requests and workforce management notifications.
    • Develop and document service strategy, direction, and policies for team.
    • Prepare and deliver presentations on key service indicators and initiatives.
    • Partner with Operation’s training lead in identifying training needs and opportunities for improvement for both Internal Global Atlantic employees and TPA staff.

    QUALIFICATIONS:        

    • A Bachelor’s degree, and/or equivalent experience.
    • Over 2 years of related experience in Preneed Operations.
    • Strong focus on delivering positive client experiences.
    • Ability to conduct data gathering and analysis activities.
    • Self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision.
    • Strong research, problem solving, analytical and project management skills.
    • Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
    • Outstanding interpersonal skills to motivate and lead a team through the resolution of a problem.
    • Proven leadership skills with the ability to influence others including remote and work from home employees.
    • Possesses and displays excellent verbal and written communication with the ability to communicate with team members at various levels, including business leaders.
    • Strong level of adaptability, work ethic and high level of personal integrity and accountability.
    • 10% - 15% traveling
    • This position is not eligible for visa sponsorship now or in the future

    #LI-JR1

    #LI-Hybrid

     

  • 13 Days Ago

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Contact center
  • CDS Global
  • Harlan, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact center
  • Hearst
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

C
Contact center
  • CDS Global
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact center
  • Hearst
  • Harlan, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commissionShift: Monday through Friday 8:00 am - 4:30 pm CDTInfinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fu...
  • 1 Month Ago

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Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$82,964 to $119,110

Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020