Inbound Contact Center Manager jobs in Madison, WI
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Hospital at Home Registered Nurse (Per Diem)
- Inbound Health
-
Madison, WI
PER_DIEM
-
At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partnership structure helps customers leverage their existing assets while filling the necessary gaps for program scalability. With over 6,000 patients served across 350 primary diagnoses since May 2020, we enable our clients to deliver safe, coordinated, and patient-centric care. Our comprehensive approach integrates biometric monitoring, in-home nursing, virtual visits, and a reliable supply chain, prioritizing quality and safety.
Inbound is excited to offer new per diem positions on our Madison, Wisconsin clinical team to experienced, highly skilled Registered Nurses who share our passion for providing personalized and attentive medical care. Our team specializes in delivering exceptional person-focused care to patients within the comfort of the patient’s home. Join us in re-defining healthcare by bringing your expertise and dedication to our innovative approach to in-home patient care.
RESPONSIBILITIES:
- Anticipated work schedule: Per diem. Weekend and holiday rotation required.
- Shift: 10 hour days
- Complete nursing assessment, monitoring, evaluation, interventions, and treatment to care for acute care patient populations in the home.
- Apply nursing knowledge and critical thinking skills to identify, prevent, and solve complex acute patient care issues.
- Collaborate with the patient, family, interdisciplinary team, therapists, specialists, and utilize community resources to provide effective care coordination.
- Evaluate social determinants of health and incorporate into the patient’s individualized care plan and care management.
- Assist with biometric monitoring technology and respond to biometric vital sign data.
- Provide individualized patient education on disease and symptom management, medication management, treatments, procedures, and therapies.
- Share pertinent assessment findings with effective communication skills to collaborate with the remote provider and multidisciplinary team members.
- Prepare for and coordinate discharge from hospital at home with patient and family to ensure seamless transition to patient’s PCP, home care services, and specialists, with community resources as appropriate.
- Ensure all interventions in the patient’s care plan are implemented with a patient centered approach.
- Competence in procedural skills including, but not limited to, phlebotomy, vascular access device management, hydration therapy, medication administration (oral, intravenous, intramuscular, rectal), wound management, catheter care (urinary, pleural, peritoneal), specimen collection, stoma management, and compression therapy.
- Maintain a therapeutic and professional patient-nurse relationship.
- Assist with program development of the RN role in providing nursing care and care management in the patient’s home.
- Serve as a resource in quality improvement processes and technique.
- Maintain and practice in accordance with nursing guidelines per state and federal regulations.
- Ensure compliance with reporting requirements for Sentinel Events and Serious Incidents.
- Participate in quality and safety investigations and root cause analyses.
- Take appropriate action to ensure patient safety as a result of any investigation. Other duties and responsibilities as assigned.
Qualifications:
- Current RN state licensure required.
- Completion of an Associate’s, Bachelor’s, or Master’s degree program in Nursing. BSN strongly preferred.
- One (1) to Two (2) years of RN experience in a healthcare setting. Ideal candidates would have at least 2 years of home care, acute inpatient care, or emergency department experience. Preferred experience with procedural skills listed above.
- Experience with technology including EMR systems and Windows-based computer skills.
- Can work independently with the patient in their home, be organized and resourceful, with strong communication and collaboration skills.
- Strong clinical skills with assessments, nursing procedures, planning, implementing, and evaluating care.
Hours: Per Diem,10-hour shifts. Flexibility to work rotating weekend and holiday schedule required.
Hourly Range: $30.00 - $45.00. Individual compensation is based on skill set, experience, qualifications, location, labor markets, and other job-related reasons.
What We Offer
- Medical, Dental & Vision
- 401(K) matching
- Paid Time Off including 10 paid holidays
- Short- & Long-Term Disability
- Life Insurance
- Wellness Stipend
- Cellphone/Internet Stipend
- Paid Parental Leave
- Opportunities for growth & development
- And more
Inbound Health is proud to be an equal opportunity employer. Not only do we embrace diversity but we, at Inbound Health, are committed to building a team that represents a variety of backgrounds, perspectives, and skills to reflect the diverse identities, experiences, and geographies of the patients we serve. We do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class and were prohibited by law. - 1 Month Ago
Logistics Support
- Inbound Health
-
Madison, WI
FULL_TIME
- At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partn...
- 1 Month Ago
Senior Inbound Product Manager
- ServiceNow
-
Madison, WI
FULL_TIME
- Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can ...
- 6 Days Ago
Center Manager
- Planned Parenthood of Wisconsin, Inc.
-
Madison, WI
FULL_TIME
- PLANNED PARENTHOOD OF WISCONSIN, INC.MADISON SOUTH AND PORTAGE, WICENTER MANAGER*Additional $1.50/hr. for bilingual (English/Spanish)*At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provid...
- 1 Month Ago
Assistant Service Center Manager
- Valvoline Inc.
-
Prairie, WI
FULL_TIME
- Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that prote...
- 5 Days Ago
Service Center Manager
- Valvoline Inc.
-
Prairie, WI
FULL_TIME
- Geared for the Driven At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protec...
- 6 Days Ago
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0 Inbound Contact Center Manager jobs found in Madison, WI area
Technical Services Specialist
- Wisconsin School of Business Center for Professional & Executive Development
-
Madison, WI
- The Center for Advanced Studies in Business, Inc. (CASB) is an independent 501(c)(3) organization affiliated with the Wi...
- 4/18/2024 12:00:00 AM
Customer Care Representative
- Envista
-
Madison, WI
- Job Description: The Customer Care Representative will be responsible for responding to internal and external customer i...
- 4/17/2024 12:00:00 AM
Customer Support Representative II (Madison)
- SchoolInfoApp
-
Madison, WI
- **SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and...
- 4/16/2024 12:00:00 AM
Customer Service Representative, fully remote, Start date March 28th
- Wecareforwisconsin
-
Madison, WI
- ** Customer Service Representative, fully remote, Start date March 28th** **Job Category****:** Customer Service **Requi...
- 4/16/2024 12:00:00 AM
Customer Support Representative
- Rentable
-
Madison, WI
- **Customer Support Representative** at Rentable Madison, WI Were Rentable, a venture-backed startup on a mission to make...
- 4/16/2024 12:00:00 AM
Customer Support Professional Cloud Services
- Exact Group
-
Madison, WI
- Choose a different country or region if you want to see the products and prices for your location. Click Continue to go ...
- 4/16/2024 12:00:00 AM
Customer Service Representative - Industrial - Madison
- Werner Electric
-
Madison, WI
- ** Customer Service Representative - Industrial - Madison** **Job Category****:** Sales **Requisition Number****:** CUST...
- 4/15/2024 12:00:00 AM
Customer Experience Specialist- Remote
- Pearson Lanka
-
Madison, WI
- ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Spec...
- 4/15/2024 12:00:00 AM
About Madison, Wisconsin
Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others.
According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$85,635 to $122,947
Madison, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Inbound Contact Center Manager do?
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Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
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When customers call a business on the phone for support, the call center is where they land.
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