Inbound Contact Center Manager jobs in Omaha, NE

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center
  • CDS Global
  • Harlan, IA FULL_TIME
  • SUMMARY

    Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.

    Obtains job experience, working knowledge, and understanding of the CDS Global Contact Center Team processes and functions through the internship.

    ESSENTIAL FUNCTIONS

    • Maintains confidentiality of CDS Global and its clients’ proprietary information.
    • Provides assistance to the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.
    • Updates internal communication and training platforms.
    • Updates and creates training documentation. Creates a review process for client updates in a system migration.
    • Locates recorded calls, review, and assign a score in a written synopsis.
    • Reviews newly created training courses for completeness, alignment with existing help screens, assessment tools and courses.
    • Documents department procedures.
    • Researches and implements a new ticketing system.
    • Completes assigned CDS Global training.
    • Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
    • Obtains job experience, working knowledge, and understanding of CDS Global Contact Center Team processes and functions through the internship.
    • Continually learns, studies, and applies new information.
    • Interacts cooperatively and professionally with all levels of employees, vendors and / or clients in a team-oriented environment.
    • Assumes additional duties as required or requested.
    • Travels off-site when required or requested.
    • Adheres to CDS Global attendance policies.
    • Follows all CDS Global ergonomic and safety policies.

    EDUCATION AND / OR CERTIFICATION, SKILLS AND LICENSING

    • Current and ongoing enrollment in an accredited college and / or university while working toward completion of Bachelor's Degree in business or related degree.
    • Must be at Junior standing (or equivalent) and minimum overall . of 3.0.
    • Good verbal and written communication skills.
    • Active listening skills.
    • Note taking skills.
    • Organization skills.
    • Interpersonal relationships skills.
    • Demonstrated initiative / follow through with assigned tasks to meet deadlines.

    POSITION TYPE

    Temporary Internship.

    WORK LOCATION

    The intern will have the opportunity to work from home or other approved remote work location on Monday and Friday as business needs allow.

    The intern must work at a CDS Global location in Boone, Des Moines or Harlan on Tuesday, Wednesday, and Thursday.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

    Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.

    We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

    Pre-employment background check(s) conducted on qualified candidates.

    Post-offer, pre-employment drug / health screening(s) required for some positions.

    EOE, including disability / vets

    LI-Hybrid

    Last updated : 2024-02-23

  • 1 Month Ago

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Contact center
  • Hearst
  • Harlan, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact Center Representative (bilingual)
  • Centris Brand
  • Omaha, NE FULL_TIME
  • Contact Center Representative (Bilingual) Location: 114th & Dodge Pay Rate: $18.70 - $20.00 per hour based upon prior experience. Hours: Monday through Friday 9:30 AM to 6:00 PM and rotating Saturday'...
  • 15 Days Ago

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Contact Center Technical/Customer Care Support Specialist Contact Center
  • Complete Call Solutions
  • Omaha, NE FULL_TIME
  • Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have ex...
  • 10 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Jobs
  • Nebraska, NE TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 24 Days Ago

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Contact Center Representative - Headquarters 23-076
  • Cobalt Credit Union
  • Papillion, NE FULL_TIME
  • Contact Center RepresentativeCobalt Credit Union - Headquarters7148 Towne Center Parkway Papillion, NE 68046Hours: Monday through Friday8:00am to 5:00pm Saturday 8:00am to 12:00pm (noon)As our contact...
  • 3 Days Ago

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0 Inbound Contact Center Manager jobs found in Omaha, NE area

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Weekend Customer Service Representative (NEW STARTING PAY $21.85 - $25.30 per hour)
  • PenFed Credit Union
  • Omaha, NE
  • **Weekend Customer Service Representative (NEW STARTING PAY $21.85 - $25.30 per hour)** CAROUSEL_PARAGRAPH * Papillion, ...
  • 3/29/2024 12:00:00 AM

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Supervisor Dental Customer Service - Omaha, NE or Remote
  • Mutual of Omaha
  • Omaha, NE
  • **Supervisor Dental Customer Service - Omaha, NE or Remote** **Location:** Various Locations **Work Type:** Full Time Re...
  • 3/29/2024 12:00:00 AM

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Floor Lead (Sur La Table)
  • CSC Generation
  • Omaha, NE
  • With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection ...
  • 3/28/2024 12:00:00 AM

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Customer Advocate
  • ImageFIRST Healthcare Laundry Specialists
  • Omaha, NE
  • Overview: Founded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical fa...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (NEW STARTING PAY $19 - $22 per hour)
  • PenFed Credit Union
  • Omaha, NE
  • **Customer Service Representative (NEW STARTING PAY $19 - $22 per hour)** CAROUSEL_PARAGRAPH * Papillion, Nebraska; Omah...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep - Patient Financial Services Dept.
  • OrthoNebraska Clinic
  • Omaha, NE
  • ** Customer Service Rep - Patient Financial Services Dept.** **Job Category****:** Accounting **Requisition Number****:*...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep / Sr. (Workplace Solutions Claims) - Omaha, NE or Chattanooga, TN
  • Mutual of Omaha
  • Omaha, NE
  • **Customer Service Rep / Sr. (Workplace Solutions Claims) - Omaha, NE or Chattanooga, TN** **Location:** Nebraska, Tenne...
  • 3/28/2024 12:00:00 AM

Omaha (/ˈoʊməhɑː/ OH-mə-hah) is the largest city in the state of Nebraska and the county seat of Douglas County. Omaha is located in the Midwestern United States on the Missouri River, about 10 miles (15 km) north of the mouth of the Platte River. The nation's 40th-largest city, Omaha's 2018 estimated population was 466,061. Omaha is the anchor of the eight-county, bi-state Omaha-Council Bluffs metropolitan area. The Omaha Metropolitan Area is the 59th largest in the United States, with an estimated population of 944,316 (2018). The Omaha-Council Bluffs-Fremont, NE-IA Combined Statistical Are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$81,961 to $117,671
Omaha, Nebraska area prices
were up 0.8% from a year ago

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