Inbound Contact Center Manager jobs in Schenectady, NY

Job description

Customer Service Agent (Entry Level): (Call Center)

Avg First Year earnings: 45k-65k

Multiple shifts available: 40 hours a week

Summary

The Customer Service agent is responsible for providing exceptional customer service to potential and existing customers/tenants. This position is ever-growing and tasks can change on daily basis. The main function is answering inbound existing and potential tenant/customer calls for our storage facilities and campgrounds. Must be comfortable identifying customers’ needs, knowledgeable about new services, and able to inform of processes.

Responsibilities and Duties

Skills Required

• Professionalism
• Strong customer service and phone skills
• Sales-focused, self-motivated, reliable, persistent, passionate, and enthusiastic
• Accurate and detail-oriented, ability to succeed in expectations
• Ability to multi-task and manage deadlines
• Background in sales, preferably phone sales
• Ability to manage sensitive and critical information
• Strong computer skills, including Microsoft Office applications and web based applications
• Excellent communication skills, written and verbal
• Ability to work well alone or with a team, for a high-level output
• Dependability, ability to follow instructions and take responsibility for actions
• Sound critical thinking; showing the ability to manage difficult customer situations, respond in a timely manner to customer’s needs, solicit feedback to improve services

Specific Duties

• Anything deemed necessary by management
• Precise, clear, timely, and effective property communication
• Answering inbound calls for tenants/customers and potential tenants/customers, assisting them in a timely and professional manner
• Accurate and timely responses to customers emails or voicemails left to the team
• Excel reports on the daily revenue
• Maintains and improves quality results by adhering to company standards and guidelines
• Maintains communication equipment by reporting issues (IE call potential/phone/headsets/printer, etc.)

EEO

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift
• Evening shift
• Rotating shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• Associate (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person