Inbound Contact Center Manager jobs in Virginia Beach, VA

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Store manager center
  • Food Lion
  • Corolla, NC FULL_TIME
  • PRIMARY PURPOSE

    Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.

    Maintain solid communications with the management team, all associates in the store and throughout the organization.

    DUTIES AND RESPONSIBILITIES

    • Manage the Grocery Department, including hiring, training and developing department associates
    • Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
    • Daily management of labor (. expected live) and the coaching of associates to achieve productivity expectation
    • Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
    • Support the achievement of budgeted financial and operating results
    • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
    • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
    • Control store expenses through proper ordering, care for supplies and equipment
    • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
    • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
    • Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
    • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Record and report all associate and customer accidents in accordance with established Food Lion procedures
    • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
    • Assist with the physical inventory of product on hand bi-annually
    • Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
    • Ensure compliance with local, state and federal regulations
    • Adhere to all company guidelines, policies and standard practices
    • Maintain security standards
    • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
    • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
    • Perform all other duties as assigned

    QUALIFICATIONS

    • High school graduate or equivalent preferred
    • Excellent interpersonal, organizational, communication and customer service skills
    • Good understanding of store operations preferred
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to use technical information to solve problems
    • Ability to lead and direct others
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
    • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment;

    Accreditation must be maintained while employed in a position requiring accreditation

    PHYSICAL REQUIREMENTS

    • Ability to use computers and other communication systems required to perform job functions
    • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
    • Stand 100% of the time, frequently walking short distances
    • Ability to push or pull up to 2000 pounds using a pallet jack or float
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
    • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
    • Frequent reaching and grasping at waist level : occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot / cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check invoices, dates, and other written documents
    • Last updated : 2024-03-27

  • Just Posted

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Career Services Center Manager
  • Commonwealth of VA Careers
  • Virginia, VA FULL_TIME
  • Title: Career Services Center Manager Agency: Tidewater Community College Location: Virginia Beach - 810 FLSA: Exempt Hiring Range: $52,000 - $61,740 commensurate w/ qualifications Full Time or Part T...
  • Just Posted

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Simulation Center Manager
  • University of Maryland Eastern Shore
  • Princess Anne, MD FULL_TIME
  • Position Information Position Title Simulation Center Manager Job Type Staff Position Information School of Pharmacy and Health Professions The University of Maryland Eastern Shore (UMES) invites appl...
  • 25 Days Ago

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Career Services Center Manager
  • Tidewater Community College
  • Virginia, VA FULL_TIME
  • Posting Summary Working Title Career Services Center Manager Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 295R0255 Agency Tidewater Community Colleg...
  • 10 Days Ago

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Banking Center Manager
  • First Horizon
  • Onancock, VA FULL_TIME
  • If you’re a natural leader and want to lead a team at a strong company with exceptional support, then you’ll want to be one of our banking center managers! You will immerse yourself in the community, ...
  • 1 Month Ago

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Climate and Remediation Center Manager
  • Herc Rentals
  • Virginia, VA FULL_TIME
  • Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals'...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Virginia Beach, VA area

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Service Desk Operations Manager
  • ePlus inc.
  • Virginia Beach, VA
  • Overview: As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for t...
  • 3/28/2024 12:00:00 AM

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Children's Services Coordinator
  • YWCA South Hampton Roads
  • Norfolk, VA
  • Job Type Full-time Description About YWCA South Hampton Roads YWCA is the oldest and largest multicultural women's organ...
  • 3/28/2024 12:00:00 AM

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Customer Service Operations Liaison (Internal Employees Only)
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison (Internal Employees Only)** Norfolk, VA 23504 **HRT Em...
  • 3/28/2024 12:00:00 AM

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Customer Service Operations Liaison
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison** Norfolk, VA 23504 **Salary Range: $29,138 - $36,423*...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Apetito Ltd.
  • Norfolk, VA
  • ** Customer Service Advisor** ** 9.50 per hour + Bonus + Benefits** * Location: Norfolk-Dereham, UK | * Contract type: F...
  • 3/27/2024 12:00:00 AM

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Remote Benefits Call Center Representative
  • Conduent
  • Chesapeake, VA
  • **About Conduent:** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behal...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative
  • PatientFirst
  • Virginia Beach, VA
  • The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prio...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist I - Dec. 2021 / May 2022 Grads
  • ADP, Inc.
  • Norfolk, VA
  • **Customer Service Specialist I Dec. 2021 / May 2022 Grads** Req Number: 215742 Category: Client Service Posted Date: Ja...
  • 3/24/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$82,877 to $118,985
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

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