Inbound Contact Center Manager jobs in Yakima, WA

Who We Are

At PRIME, a culture of empathy, trust, and belonging is foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.

About the Role

This individual is responsible for planning, management direction, project completion, customer satisfaction and positive financial outcome of projects. Also, central to this position is building and managing project teams, ensuring quality control and customer satisfaction, and communicating effectively and proactively to the Group Executive, client, subcontractors, and our vendor partners throughout the project life cycles.

Project Management positions at PRIME are performance-based positions where managers are empowered, evaluated and rewarded on achieving a projected level of gross margin earned on their projects. This is an excellent opportunity to join a solid team with room for growth and development.

Apply today for immediate consideration!

What You Will Do

• Manage project development from initiation to closure.
• Be accountable for project results.
• Work with all stakeholders to complete project outlining scope, goals, deliverables, required resources, budget, and timing.
• Clearly communicate expectations to team members and stakeholders.
• Act as mediator between stakeholders and team members.
• Resolve any issues and solve problems throughout project life cycle.
• Effectively manage project scope by ensuring any changes to scope are documented and approved with change order forms.
• Lead, coach, and motivate project team members on a proactive basis.
• Regularly and independently makes various project-related decisions
• Attends and facilitates client and field meetings
• Applies project management proficiency with PO systems, change orders, document control and project lifecycle tracking
• Applies familiarity with project cost forecasting and projections
• Effectively coordinates project activities with vendors and subcontractors
• Develops and maintains effective client relationships contributing to successful project outcomes.
• Monitors jobsite safety and takes appropriate action to address and correct deficiencies
• Performs other duties as requested

What You Will Need to be Successful

• Bachelor's degree in CM or related field 7 years’ experience/training, or equivalent
• Solid knowledge of construction cost, scheduling, estimating and engineering principals and techniques, as well as accounting principles.
• Must be capable of estimating major technologies, including structured cabling, security and wireless systems, in order to produce job change orders, evaluate and apply job estimates and assist with new estimates as required.
• Must be proficient with project management tools and software packages.
• Knowledge of and experience with integrated job cost systems to budget, evaluate reports and project final costing.
• Knowledge of and experience with building critical path schedules for projects.
• Knowledge of and experience with design-build delivery models is strongly preferred.
• Ability to actively engage in the construction process and evaluate final “cost at completion” on a regular basis is essential for the position.
• Experience with identification and quantification of project impacts is preferred.
• Ability to use good commercial judgment in negotiating change orders with the customer is a requirement.
• Demonstrated leadership managing people.
• Excellent communication, leadership, problem solving, and analytical skills.
• Ability to rapidly adapt and respond to changes in environment and priorities.
• Ability to elicit cooperation from senior management and other departments.
• Ability to maintain a positive attitude and work environment.

Our Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee.
• 401k Program with Direct Benefit
• 100% Employer-paid Life Insurance.
• Long Term Disability
• Profit Sharing and Discretionary Bonus Program
• Education/ Training Reimbursement Benefit
• Paid Time off and Holiday Time Off

*Prime Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. Prime hiring managers are not authorized to review or accept resume referrals from any agencies.

This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

Job Type: Full-time

Pay: $80,675.84 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities
• Profit sharing
• Yearly bonus
• Yearly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Wenatchee, WA 98801: Relocate before starting work (Required)

Work Location: In person