Inbound Contact Center Supervisor jobs in Davenport, IA

Responsibilities

Inbound Call Center Credit Associate processes all new credit applications in a timely manner and monitors charge activity of existing accounts.  Primary job responsibilities of an Inbound Call Center Credit Associate include the following:

-Answers inbound calls regarding customer's account and billing questions, and makes immediate changes to the customer's account.

-Monitors new instant applications that are opened on a daily basis using on-line credit reports and specific criteria; completes within the time limits specified by current standards.

-Maintains existing Von Maur accounts by monitoring daily charging activity using on-line system criteria.

-Processes all credit applications by reviewing the information from the application and current credit files using specific criteria.  Uses good judgment in all circumstances.

-Inputs data from tri-fold applications into the computer or terminal, in order to request credit files.

-Candidates should have typing experience.

This position is in-person, located in Davenport, IA. Must be able to work a schedule that consists of day, night and weekend shifts. No remote work available. 

Overview

Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.  Today, 37 Von Maur stores are scattered across 15 states:  Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-commerce facility are located in Davenport, Iowa.

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.  We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience.  Von Maur employees are friendly and have a passion for customer service.  Being a part of our team requires dedication, enthusiasm and flexibility.  Associates are empowered to make decisions, acting in the best interest of the customer.

Our company culture is characterized by a promote from within philosophy.  We hire people with the intent to promote them as far as their ability and ambition will take them. 

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.