Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job description
If you are looking for a FULL OR PART TIME job where you handle customer service calls in a fun environment where the day goes by quickly, then this may be the right job for you!
Our training schedule is 9:00 am to 6:00 pm Monday through Friday and lasts approximately 2 weeks depending on how quickly you learn. Training is paid.
We handle Appointment Setting and Customer Service Calls. NO SALES CALLS.
Requirements:
Pay: Starting at $16 an hour ($17/hr for bilingual (Spanish/English))
FT Shift Available: 10:30am - 7:00pm, 11:30am-8:00pm, 12:30pm-9:00pm
PT Shift Available: 8am - 12pm or 4pm-8pm
SPLIT SHIFT: 8am - 12pm and 4pm - 8pm
***Mondays and Saturdays are Mandatory for ALL FULL TIME shifts***
Benefits for all Employees:
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Experience level:
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Ability to Relocate:
Work Location: In person
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0 Inbound Contact Center Supervisor jobs found in Daytona Beach, FL area