Inbound Contact Center Supervisor jobs in District of Columbia

The Housekeeping Supervisor is responsible for assisting in the overall management of the Housekeeping Department. 

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that housekeeping `standards are maintained at a superior level on a daily basis.

Assist with ensuring room setups are to Rosewood standards.

Assign rooms and cleaning projects to housekeeping team.

Assist room attendants with cleaning when needed and inspections of all guest rooms.

Assist with VIP arrivals and requests as assigned.

Train and educate housekeeping team on housekeeping cleanliness standards. 

Monitor and manage housekeeping responsibilities that include linen, rooms, floors, public areas, offices and storerooms.

Inventory, issue and manage use of linen, amenities, cleaning supplies and other housekeeping supplies.

Maintain cleanliness and safety of work areas.

Ensure guest complaints are resolved in a timely manner.

Responsible for lost and found.

Maintain accurate records of linen and guest laundry sent out and returned from dry cleaning and laundry company.

Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.

Interact in courteous and professional manner with all guests, associates and community members.

Respond in courteous, professional and timely manner in order to resolve all guest and staff concerns.

Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

All other duties as required.

Experience:  Minimum 1 year of supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel is preferred.

Education:   High school diploma preferred; 

Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays

General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:    Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates; ability to maintain associate and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and educate guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with upset guests, co-workers, superiors and associates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

Language:    Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:    Must be able to exert physical effort in transporting up to 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications:      None required.