Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Contact Center Representative Excellent opportunity with Florida Credit Union!
BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY.
We are excited to announce positions available in our Contact Center. In this role, you have the opportunity to assist our members with excellent customer service, advise members with their account and loan needs, and assist their long-term financial planning goals. Be a part of a team that is focused on helping our Florida Credit Union membership. By identifying their financial needs and appropriate solutions, we try to help every one of our members live the life they love. If you join us, you'll enjoy a dynamic, collaborative work environment that offers ample training, great benefits and career advancement opportunities.
About the job: Provides lending information to members, interview and take loan applications for credit approval. Process new accounts and other member transactions. Carry out various clerical duties necessary for the smooth functioning of the department. Handle phone, chat and online application inquiries and requests. Conduct these activities in accordance with Credit Union policies, goals and objectives established by the branch manager by performing the following duties.
Preferred requirements:
If this sounds like a great opportunity for you and you possess the preferred qualifications, please apply on the company site:
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0 Inbound Contact Center Supervisor jobs found in Gainesville, FL area