Inbound Contact Center Supervisor jobs in Long Beach, CA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 12 Days Ago
Plasma Center Supervisor
- Biolife Plasma Services
-
Lakewood, CA
FULL_TIME
- By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda...
- 30 Days Ago
Housekeeping Supervisor
- Alvarado Care Center
-
Norwalk, CA
FULL_TIME
- Department: Housekeeping Supervisor Reports to: Administrator FLSA: Non-Exempt POSITION SUMMARY: The Housekeeping/Laundry Supervisor performs supervisory work in managing the housekeeping and laundry ...
- 19 Days Ago
RN Supervisor
- Driftwood Healthcare Center
-
Torrance, CA
FULL_TIME
- RN Supervisor (Registered Nurse) is a licensed professional nurse directly under the supervision of the Director of Nursing Services. The RN Supervisor (Registered Nurse) is to assist the planning, or...
- 1 Month Ago
RN SUPERVISOR
- Seacrest Post-Acute Care Center
-
San Pedro, CA
FULL_TIME
- Seacrest Post Acute Care Center has an immediate opening for the position of (Registered Nurse) RN Seacrest Post Acute Care Center is a 5-star rated Skilled Nursing Facility whose reputation for quali...
- 1 Month Ago
Retail Supervisor, Merchandising - Peninsula Center
- Old Navy
-
Hills, CA
FULL_TIME
- About the RoleIn this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and...
- 26 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Long Beach, CA area
Client Services Operations Coordinator
- Chrysalis Center Inc
-
Los Angeles, CA
- Job Description Job Description Job Summary:The Client Services Operations Coordinator is one of the first points of con...
- 4/24/2024 12:00:00 AM
RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligible
- Gulfstream Aerospace Corporation
-
Los Angeles, CA
- RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensa...
- 4/24/2024 12:00:00 AM
Call Center Representative
- Wilmington Community Clinic
-
Los Angeles, CA
- Job Description Job Description Join Wilmington Community Clinic! Have you ever wanted to be a part of something bigger?...
- 4/24/2024 12:00:00 AM
Member Services Representative I (UCLA)
- Wescom Credit Union
-
Los Angeles, CA
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Ca...
- 4/22/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/21/2024 12:00:00 AM
Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*
- Missionheritage
-
Brea, CA
- ** Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*** **** New **We are looking for Customer Servic...
- 4/21/2024 12:00:00 AM
Sr. Customer Service Rep
- Modis
-
Alhambra, CA
- Akkodis is seeking a Patient Coordinator - Customer Care support for a client in LA, CA for a contractof 3-months. NEED ...
- 4/21/2024 12:00:00 AM
Service Center Supervisor
- Gulfstream Aerospace Corporation
-
Los Angeles, CA
- Service Center Supervisor in GAC Van Nuys Unique Skills: 2nd Shift - Van Nuys $5000 Sign on bonus eligible The compensat...
- 4/4/2024 12:00:00 AM
About Long Beach, California
Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city.
The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,109 to $83,066
Long Beach, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020