Inbound Contact Center Supervisor jobs in Lowell, MA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Distribution Center Supervisor
- Avnet US
-
Acton, MA
FULL_TIME
- Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Job Summary: Oversees distribution center activities for some or all of the following processes: packing, shipping, receiving, order fulfillment, stock handling, storing, distribution and inventory support. Provides high quality, cost effective, and efficient service to meet current and future demands. Optimizes facilities utilization, process execution and compliance with internal policies and procedures and external regulations. Provides oversight and direction for assigned employees, financial and operational activities. Principal Responsibilities: Manages order fulfillment from stored inventory, meeting customer requirements and inspection/testing processes; order shipments within time commitments in the most cost effective manner; communication with customers regarding any fulfillment issues or problems. Manages inventory through periodic and special inventory counts, reconciles discrepancies, and ensures accuracy including returns of defective materials. Ensures documentation is complete, accurate and processed appropriately. Plans, develops and/or implements quality assurance procedures. Evaluates quality deviations to determine cause, effect, and corrective measures. Surveys customers periodically regarding accuracy, quality, efficiency, adherence to specifications and overall customer experience. Ensures work area is well maintained and in compliance with all safety regulations and department policies including ESD requirements. Ensures equipment is safe, in good repair, functioning appropriately and calibrated to be in full compliance with required military, ISO and other quality standards. Participates in the evaluation, recommendation and implementation of new equipment or equipment enhancements. Creates, reviews, updates, presents, manages and/or contributes to statistical, narrative, financial regularly scheduled and ad hoc written and oral reports and presentations. Assesses productivity measures, identifies trends and monitors department activity. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors. Directs routine and repetitive operations of team. Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans. Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information. Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources. Work Experience: Typically 4 years relevant work experience Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained. #LI-AMER What We Offer: Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community. Generous Paid Time Off 401K and Pension Plan Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption) Medical, Dental, Vision, and Life Insurance Long-term and Short-term Disability Insurance Health Savings Account / Flexible Spending Account Education Assistance Employee Development Resources Employee Wellness, Leadership Development and Mentorship Programs Benefits listed above may vary depending on the nature of your employment with Avnet. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669. At Avnet, relationships matter. We are a global, FORTUNE® 500 technology solutions company with an extensive ecosystem that delivers design, product, marketing and supply chain expertise to customers at every stage of the product lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet, or one of our companies, means being a part of a global team; we work collaboratively and with integrity, and do business the right way. At every turn we partner together to help our customers, suppliers and teammates deliver what is next in technology distribution. Avnet Companies: Avnet Abacus Avnet Embedded Avnet Integrated Avnet Manufacturing Services Avnet Silica EBV Elektronik element14 Farnell Hackster.io Newark
- 1 Month Ago
Helpdesk Supervisor
- Lowell Community Health Center
-
Lowell, MA
FULL_TIME
- Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently hiring for a Helpdesk Supervisor for its Information Technology Department. With nearly 400 employ...
- 1 Month Ago
Community Outreach Supervisor
- The Edinburg Center
-
Bedford, MA
FULL_TIME
- Supervisor - Lead Recovery Coordinator Bedford, MA The Edinburg Center is seeking Lead Recovery Coordinator within our Adult Community Clinical Services (ACCS) services group. What You Will Do: Respon...
- 1 Month Ago
Registered Nurse (RN) Supervisor
- Life Care Center of Acton
-
Acton, MA
FULL_TIME
- Position DetailsEmployment Status: Part-TimeSalary: 55.00 HourlyShift: 7 a.m. - 7 p.m. (Weekends)Status: Part-TimeLive the Mission Position Summary The RN Supervisor is responsible for the coordinatio...
- 10 Days Ago
Weekend Nurse Supervisor
- Life Care Center of Acton
-
Acton, MA
FULL_TIME
- Job Overview: 7:00Am-7:00PM We are seeking a Weekend Supervisor to join our team. As a Weekend Supervisor, you will be responsible for overseeing and managing the operations during the weekend shifts....
- 10 Days Ago
Medical Case Manager Supervisor
- LOWELL COMMUNITY HEALTH CENTER
-
Lowell, MA
FULL_TIME
- SUMMARY: The Medical Case Manager Supervisor is responsible for overseeing a team of Medical Case Managers, ensuring efficient day-to-day operations, and providing comprehensive case management, inclu...
- 28 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Lowell, MA area
Assistant Director of Employer Relations - Career Services
- Tufts University
-
Medford, MA
- Overview The Tufts Career Center provides comprehensive career development assistance to undergraduates, graduate studen...
- 4/18/2024 12:00:00 AM
BWPO New Patient Access Coordinator
- Partners Healthcare System
-
Boston, MA
- GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham and Women's Hospital is committed to putting every patient first. Every emp...
- 4/18/2024 12:00:00 AM
Patient Service Representative, Patient Family Relations
- Partners Healthcare System
-
Boston, MA
- What does a Patient Service Representative do? The mission of the Center for Patients and Families is to serve as a liai...
- 4/18/2024 12:00:00 AM
Guest Experience Attendant - Boston Marr...
- free-classifieds-usa.com
-
Cambridge, MA
- ****Guest Experience Attendant - Boston Marriott Cambridge - (21073113)**** * Price: Check with seller * Published date:...
- 4/17/2024 12:00:00 AM
Client Advisor | Newbury St.
- BYREDO
-
Boston, MA
- BYREDO is seeking a part time client advisor to drives sales & service by providing an exceptional client experience, en...
- 4/16/2024 12:00:00 AM
Information Center Assistant Manager, Marlborough
- Digital Federal Credit Union
-
Marlborough, MA
- ** Information Center Assistant Manager, Marlborough** **Job Category****:** Information Center **Requisition Number****...
- 4/15/2024 12:00:00 AM
Customer Service Representative (Temporary Opportunity)
- Ichgcp
-
Wilmington, MA
- **Customer Service Representative (Temporary Opportunity)** **Charles River Laboratories International Inc (CRL)** ****W...
- 4/15/2024 12:00:00 AM
Fine Arts & Education Attendant
- Salvationarmytucson
-
Salem, MA
- ** Fine Arts & Education Attendant** **Job Category****:** Athletics & Kroc Centers **Requisition Number****:** FINEA006...
- 4/14/2024 12:00:00 AM
About Lowell, Massachusetts
Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region.
Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$59,294 to $81,940
Lowell, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020