Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Work in the heart of #humankindess at CHI St. Alexius Health Carrington Medical Center.
Our hospital is hiring a Supervisor in our Nutrition Services Department! The primary purpose of this position is to plan, organize, develop and direct the overall operation of the Nutrition Services department in accordance with current Federal, State and Local standards, guidelines and regulations, our established policies and procedures.
The Nutrition Services department serves meals for the patients, visitors, and special events and meetings which meet the daily nutritional and special dietary needs of patients, visitors, etc. which are necessary to sustain a happy and healthy life while at the Carrington Hospital.
Benefits:
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance,and more!
About Us:
CHI Carrington Health now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health have a variety of skills from clinical to project management. In our Critical Access Hospital you will be exposed to the emergency department acute care (Med/Surg) swing bed surgery, outpatient treatment and so much more!
Preferred:
0 Inbound Contact Center Supervisor jobs found in Minot, ND area