Inbound Contact Center Supervisor jobs in Missouri
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Supervisor
- Medical Transportation Management (MTM)
-
St. Louis, MO
FULL_TIME
- MTM is hiring a Supervisor of the Contact Center! This an onsite position located at our new St. Louis office in The Grove. The Supervisor, Contact Center (CC) is responsible for managing and coaching our Customer Service staff. This includes day-to-day activities related to the operation of the Contact Center such as assessing performance, providing feedback and giving excellent customer service to internal and external customers. The Supervisor, Contact Center leads and motivates through open communication to ensure the overall success of their staff and team. Location: 1238 S. Vandeventer St. Louis, MO 63110 Salary Min: $47,476 Salary Max: $55,000 What Will Your Job Look Like? Provide leadership and management of direct and non-direct reports Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals Meet/exceed Contact Center performance expectations and goals Consistently be attentive to real time service levels within the Contact Center; taking action when needed Analyze statistical Contact Center data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans Ensure oversight on Contact Center specific projects that have a direct impact on the business KPI’s and goals Oversee team staffing levels and partner with People & Culture to help support recruitment efforts Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork Assist with compiling data and preparing reports Provide support on special projects as needed All you need is... High school diploma or G.E.D. equivalent College degree in a related field, preferred 1 years of previous leadership or supervisory experience required, or equivalent related experience 2 years of previous experience overseeing a team primarily made up of in person or remote agents, preferred 1 years of previous Contact Center leadership, preferred Experience in coaching, mentoring and fostering a positive work environment Even better if you have... Strong leadership, mentoring and coaching skills Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems Strong analytical & strategic planning skills Maintain a strong knowledge of products and services Strong and effective communication skills • Strong organizational skills Ability to motivate and supervise people toward high productivity • Strong presentation skills; can speak across various forums and communicate to all levels of employees Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies Proficient computer skills including Microsoft Outlook, Word, and Excel High degree of accuracy, confidentiality, and the ability to work in a fast paced environment Ability to multi-task and utilize Contact Center systems Ability to maintain high level of confidentiality Strong knowledge of Medicaid and NEMT programs MTM Incentives Health, Dental, Vision and Life Insurance plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Birthday Holiday Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.
- Just Posted
Contact Center Representative
- Animal Medical Center of Mid-America
-
St. Louis, MO
FULL_TIME
- We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA) St. Louis City Location. Contact Center Represent...
- 2 Months Ago
Contact / Call Center Representative
- Alliance Credit Union
-
Fenton, MO
FULL_TIME
- Contact (Call) Center Representative Are you ready to love your job? Do you want to put your financial service skills to better use, where your efforts can pay off for you AND make your neighborhood a...
- 1 Day Ago
Contact Center Representative
- togethercu
-
St. Louis, MO
FULL_TIME
- Contact Center Representative Role The Contact Center Agent is responsible for assisting members in all assigned phases of savings and lending functions, and exceeding referrals and sales goals. Requi...
- 3 Days Ago
Contact Center Representative II
- Children's Mercy Hospital
-
Kansas, MO
FULL_TIME
- Contact Center Representative II Requisition ID 2024-28887 Requisition Post Information* : Posted Date 1 hour ago(3/7/2024 10:53 AM) Posting Category Administrative Support/Customer Service Division H...
- 26 Days Ago
Contact Center Agent (Hybrid)
- Together Credit Union
-
St. Louis, MO
FULL_TIME
- Contact Center Representative Role The Contact Center Agent is responsible for assisting members in all assigned phases of savings and lending functions, and exceeding referrals and sales goals. Requi...
- 30 Days Ago
Inbound Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/24/2024 12:00:00 AM
Contact Center Supervisor - PM Shift
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/24/2024 12:00:00 AM
Supervisor, Patient Contact Center-CNST
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/24/2024 12:00:00 AM
Supervisor, Patient Contact Center-NETX
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/24/2024 12:00:00 AM
Receptionist
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 4/24/2024 12:00:00 AM
WebEx Contact Center Senior Voice Engineer
- BigRio
-
Akron, OH
- Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
- 4/23/2024 12:00:00 AM
Supervisor, Patient Contact Center- Gulf
- Us Oncology Network-wide Career Opportunities
-
Dallas, TX
- OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
- 4/23/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/21/2024 12:00:00 AM
About Missouri
Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,794 to $71,575
Most Popular Cities in Missouri for Inbound Contact Center Supervisor Jobs
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020