Inbound Contact Center Supervisor jobs in Monroe, LA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
- Genuine Parts Company
-
West Monroe, LA
FULL_TIME
-
SUMMARY :
Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work.
Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.
JOB DUTIES
Plans, directs, supervises, and evaluates work flow.
Coordinates work activities to achieve the volume expected to meet operational requirements.
May approve special price concessions, quotes, bid allowances, or adjustments.
May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree
Three (3) to five (5) years of related experience or the equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Leadership, communication, relationship and people management skills required
Analytical and mathematic skills required
Financial acumen required
Reliability, organization and attention to detail required
PHYSICAL DEMANDS :
LICENSES & CERTIFICATIONS :
None required.
SUPERVISORY RESPONSIBILITY :
5-10 Direct Reports
BUDGET RESPONSIBILITY :
COMPANY INFORMATION :
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Last updated : 2024-03-30
- 24 Days Ago
- PRIMARY HEALTH SERVICES CENTER
-
Monroe, LA
FULL_TIME
- GENERAL RESPONSIBILITIES (not all-inclusive) Organizes and assures that programs, policies and procedures are developed to assess, evaluate and meet the needs of the patient. Implements standards of n...
- 12 Days Ago
- Ruston Nursing and Rehabilitation Center, LLC
-
Ruston, LA
PART_TIME
- DUTIES JOB KNOWLEDGE AND ROLE RESPONSIBILITIES: 1.Knowledge of age specific developmental factors specific to adult and geriatric residents (i.e. physical, cognitive, and socialization factors) in pla...
- Just Posted
- Tiger Correctional Services
-
Farmerville, LA
FULL_TIME
- Position InformationLocation: Union Parish Jail - 707 Rodeo Circle Farmerville, LA 71241Schedule: 5am-5:30pm with a rotating/split weekend scheduleBenefits: 100% Company paid employee Medical, Dental,...
- 28 Days Ago
- OLYMPUS BUILDING SERVICES INC
-
Grambling, LA
OTHER
- Job Details Job Location: Grambling State University - Grambling, LA Salary Range: $17.00 Hourly DescriptionJob Description Job Summary The Supervisor oversees the custodial and floor tech staff at a ...
- 28 Days Ago
- Milbank Manufacturing
-
El Dorado, AR
FULL_TIME
- Position Qualifications Education: Associate's degree in a related discipline or the equivalent combination of education, technical training or work experience Experience/Skills/Abilities: Typically r...
- 30 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Monroe, LA area
- Centric Federal Credit Union
-
West Monroe, LA
- Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
- 4/24/2024 12:00:00 AM
- Franklin Medical Center
-
Winnsboro, LA
- JOB SUMMARY: Serves patients by collecting and transporting specimens from an off-site facility for laboratory testing. ...
- 4/23/2024 12:00:00 AM
- Department Of Homeland Security
-
Monroe, LA
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
- Humana Inc.
-
West Monroe, LA
- Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: * Provid...
- 4/22/2024 12:00:00 AM
- Centric Federal Credit Union
-
Monroe, LA
- Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
- 4/20/2024 12:00:00 AM
- Ochsner Health System
-
Monroe, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/20/2024 12:00:00 AM
- Louisiana Department of State Civil Service
-
Monroe, LA
- Sanitarian 4 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4462265) Apply ? Sanitarian 4 Salary ...
- 4/20/2024 12:00:00 AM
- CenterWell Home Health
-
West Monroe, LA
- Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: Provide ...
- 4/20/2024 12:00:00 AM
About Monroe, Louisiana
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