Inbound Contact Center Supervisor jobs in Morgantown, WV

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Requires registration as a Medical Technologist, M.T. (ASCP) or a Clinical Lab Scientist), CLS, or equivalent with three years of full time laboratory experience under the supervision of a certified pathologist.

2. Current WV State Licensure required.

CORE DUTIES AND RESPONSIBILITIES:The statements described here are intended to describe the general nature of work being performed by people assigned to this position.They are not intended to be constructed as an exhaustive list of all responsibilities and duties.Other duties may be assigned.

1. Performs all aspects of College of American Pathologist Quality Programs, e.g., collect data, collate data, complete questionnaires, and mail to the college.

2. Implements and monitors Quality Assurance Programs and Projects.

3. Orient and set training schedule for training all new associates in the laboratory.

4. Create competency evaluations for each laboratory technician, phlebotomist, clerk, secretary, etc., specific to their job duties.

5. Serve as Education Coordinator for the Medical Laboratory Technology (MLT) School.

6. Conduct regular lab meetings as per policy.

7. Maintain minutes of departmental meetings.

8. Maintain scheduling and staffing needs for lab and for individual's intra lab departments to include offsite labs.

9. Maintain and review all lab staffing on a daily and shift to shift basis.

10. Maintain records of laboratory associates overall performance and attendance.

11. Review and schedule vacation and days off requests and schedule as available; reconcile duplicate and/or overlapping requests.

12. Review, at least yearly, College of American Pathologist, (CAP), JCAHO and CLIA '88' laboratory regulations and requirements to remain current and knowledgeable.

13. Ensure compliance with CAP, JCAHO, and CLIA '88' regulations and requirements.

14. Conduct interim self-inspection for CAP for laboratory.

15. Maintain all records for CAP inspection, regulations and requirements.

16. Serve as inspector for other Laboratories for CAP.

17. Review proficiency testing results and distribute for review.

18. Investigate and file Proficiency Testing Survey Exception Reports for CAP, complete corrective action and investigation of out of acceptable range results.

19. Execute by-annual onsite inspection of the Clinical Lab for CAP.

20. Monitor QA and QI and make adjustments of improvements as indicated.

21. Remain current on all laboratory procedures.

22. Assists and directs workflow in the absence of section lead techs including Hematology, Chemistry, Blood Bank, Microbiology, Histology, Cytology, Phlebotomy, Processing and receiving and associates from Satellite lab services.

23. Directs and assists the section lead techs including the Clinical Departments, Anatomic Pathology Departments and associates from Satellite lab services and Pathology.

24. Remain current on Laboratory Information System (computer) updates and operations.

25. Searches for and identifies new products, analyzers and/or tests that may benefit the department to cut costs, improve service, improve patient care and/or improve the workflow of the department.

26. Serve as chairperson for the Laboratory Safety Committee.

27. Investigate regulations for Laboratory safety and remain in compliance.

28. Construct and maintain the Safety Manuals.

29. Monitor the Safety Practices of the laboratory to include Personal Protective Apparel, Formaldehyde, etc.

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to stand and/or sit for long periods of time.

2. Visual activity must be unimpaired.Color differential is required.

3. Equipment operation requires manual dexterity.

4. Must be able to lift or pull 25 pounds.

WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to tolerate noisy equipment.

2. Must be able to tolerate foul or unpleasant specimen odors.

3. Must be able to perform procedures and operate instrumentation while wearing protective apparel.

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