Inbound Contact Center Supervisor jobs in Orlando, FL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Supervisor - Orlando
  • Inktel Contact Center Solutions
  • Orlando, FL FULL_TIME
  • Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do.If you’re up to this challenge, we want to meet you.

    Our dynamic Operations Team is currently in search of a Supervisor. This position will report directly to an Operations Manager. The successful candidate will:

    • Love to tackle challenges and develop innovative solutions to address those challenges
    • Be self-driven to achieve excellence in everything they do
    • Be motivated, reliable, and persistent
    • Have strong ethics and integrity
    • Be enthusiastic, have a positive mindset, and know how to have fun
    • Continually be growing by setting and obtaining personal goals and challenges
    • Have a passion for world-class customer service
    • Have raving fans in past employers
    • Able to work successfully with a diverse group of people and be a team-player

    Education & Experience:

    • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
    • Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership
    • Experience with social media management and providing customer service online via chat is a plus!
    • Experience working in a fast-paced environment with changing priorities and goals

    Knowledge, Skills, and Abilities

    • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
    • Clear, concise and effective communication skills (both oral and written)
    • A solution-oriented and positive mindset that openly embraces change and stretch goals.
    • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
    • An ability to create clear accountabilities and hold yourself and your team to those accountabilities.
    • Ability to multitask and thrive in a fast-paced, high-pressure environment.
    • An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce Responsibilities
    • Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential
    • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met
    • Drive a culture of accountability, continuous improvement, and personal excellence
    • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
    • Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
    • Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
    • Develop and audit quality assurance strategies to ensure the delivery of world-class service
    • Be an ambassador for Inktel’s culture – role model our values in everything you do
    • Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.
    • Implement startegies to ensure attrition remains at an acceptable level.

    Salary & Benefits:

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

    Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

     

    #LI-LP1

  • 10 Days Ago

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Contact Center Supervisor - Orlando
  • Inktel Contact Center Solutions
  • Orlando, FL FULL_TIME
  • Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do.If you...
  • 1 Month Ago

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Contact Center Supervisor
  • AdventHealth Medical Group Central FL
  • Maitland, FL FULL_TIME
  • Description Remote Call Center Supervisor - AdventHealth Medical Group Call Center All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student...
  • 23 Days Ago

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Contact Center Representative
  • Launch Credit Union
  • Titusville, FL FULL_TIME
  • Position Summary This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employee...
  • 23 Days Ago

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Contact Center Agent
  • Long Home Products
  • Lake, FL FULL_TIME
  • Long Home Products an industry leader in the Home Improvement industry since 1945 is seeking a Contact Center Agent with sales experience to join our amazing team in Lake Mary, FL! Starting at $16.50 ...
  • 24 Days Ago

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Contact center representative
  • Jackson Hewitt
  • Casselberry, FL FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 4 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Orlando, FL area

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Patient Relations Outreach Representative
  • Palm Medical Centers
  • Clermont, FL
  • At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary co...
  • 3/28/2024 12:00:00 AM

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FT Customer Experience Manager
  • Michaels Stores, Inc.
  • Port Orange, FL
  • Store - PORT ORANGE, FL Deliver a customer centric shopping experience by managing and delivering effective front-end op...
  • 3/28/2024 12:00:00 AM

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Group Exercise Instructor - Pilates, Downtown YMCA Family Center
  • YMCA of Central Florida
  • Orlando, FL
  • Job Type Part-time Description Position Summary This position supports the work of the Y, a leading nonprofit committed ...
  • 3/28/2024 12:00:00 AM

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RN Registered Nurse Coord Trauma PI PRN
  • HCA Florida Osceola Hospital
  • Orlando, FL
  • Description Introduction Are you looking for a place to deliver excellent care patients deserve? At HCA Florida Osceola ...
  • 3/28/2024 12:00:00 AM

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Travel Cytotechnologist - $2,962 per week
  • Stability Healthcare
  • Orlando, FL
  • Fusion Medical Staffing-Laboratory is seeking a travel Cytotechnologist for a travel job in Orlando, Florida. Job Descri...
  • 3/28/2024 12:00:00 AM

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Travel Respiratory Therapist - $1,374 per week
  • Stability Healthcare
  • Orlando, FL
  • Fusion Medical Staffing-Cardio is seeking a travel Respiratory Therapist for a travel job in Orlando, Florida. Job Descr...
  • 3/28/2024 12:00:00 AM

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Travel Respiratory Therapist - $1,531 per week
  • Stability Healthcare
  • Orlando, FL
  • Fusion Medical Staffing-Cardio is seeking a travel Respiratory Therapist for a travel job in Orlando, Florida. Job Descr...
  • 3/28/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Orlando, FL
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,507 to $71,178
Orlando, Florida area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020