Inbound Contact Center Supervisor jobs in Petaluma, CA

Description

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.  

We are currently seeking a Clinical Leader to join our dynamic and growing team! 

• Position starts at $34-$40 per hour based on experience 
• Paid training
• Growth & development opportunities

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.

We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.

About the Opportunity

A Clinical Leader designs and supervises the provision of evidence-based mental health services and programs for children with autism spectrum disorders and/or similar developmental disabilities in response to physician recommendations in home, school and/or other natural settings.

Duties & Responsibilities:

• Adhere to CSD's Commitment to Quality Standards 
• Conduct regular home visits for the assigned caseload to provide:
• Individualized parent education
• Supervise the implementation of the program
• Monitor the completion of all necessary documentation
• Provide in-field feedback to Behavior Specialists
• Provide support to Behavior Specialists by:
• Evaluating performance and giving direct feedback
• Addressing any concerns that might impact the validity and success of the client's ABA program with the Behavior Specialist 
• Collaborating with the training department to plan and execute individualized training
• Monitoring daily direct service appointments for completion and accurate session notes  
• Updating and maintaining quality and continuity of lesson plans submitted by Behavior Specialists 
• Assuring that the responsibilities, authorities, and accountabilities are defined and understood by team members
• Following up on family cancelations and ensuring make-up session plans 
• Maintain appropriate progress notes for supervision hours and input Mid-Level Supervision (MLS) hours on CSD's scheduling and billing program 
• Meets daily and monthly billable hours goal as set by CSD
• Educate families on the importance of maintaining a consistent schedule with the number of hours that are clinically appropriate for the client 
• Maintain regular communication with Human Resources and the Regional Director regarding administrative concerns involving clients or employees 
• Remains current regarding new research, current trends and developments related to autism, special education, and related fields 
• Additional job duties as assigned

Benefits & Perks

Starting as a part-time opportunity, you will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include:

• Competitive, market pay based on experience, location, and skills 
• Bonus eligibility
• Paid drive time and mileage reimbursement
• Paid time off (PTO)
• 401k
• CSD issued cell phone
• Free college or tuition reimbursement through our Dreams Come True program

About Our TRUE Values

Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics.

Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.

Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.

Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

Requirements

About You

Requirements & Qualifications

• Minimum of a bachelor's degree in one of the following disciplines: psychology, childhood development, childhood education, special education, pediatric therapy (physical, occupational, or speech therapy), or related field 
• Must be eligible to enroll or already enrolled in a master's program (BCBA)
• 2 years of related professional experience implementing behavior modification intervention services OR 1 year of related professional experience implementing behavior modification intervention services and 12 semester units in applied behavior analysis OR you are a Board Certified associate Behavior Analyst
• Knowledgeable of methodologies found to benefit children with autism spectrum disorders, including Applied Behavioral Analysis ("ABA"), Early Start Denver Model ("ESDM"), Treatment and Education of Autistic and related Communication-Handicapped Children ("TEACCH"), Picture Exchange Communication System ("PECS") and Pivotal Response Training ("PRT") 
• Ability to travel to and work in multiple program service areas
• Reliable transportation is required, for drivers proof of valid driver license, current auto insurance identification card

Physical requirements may include but is not limited to:

• Constant visual stimulation, including close vision, distance vision, reading, computer work 
• Constant sitting; frequent up and down out of chair 
• Constant use of telephone, speaking, listening 
• Constant document handling, use of copier and fax machine, filing 
• Frequent typing, use of computer 
• Occasional walking around building  
• Occasional bending, reaching, stooping, pulling 
• Occasional lifting, carrying, moving of items up to 20 pounds 
• Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car 

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.