Inbound Contact Center Supervisor jobs in Phoenix, AZ
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Director (REMOTE)
- HGI Homesite Group Incorporated
-
Phoenix, AZ
FULL_TIME
- Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations. One thing that's stayed the same since our founding: our commitment to our customers, partners and employees. Join us on our journey as we continue to grow into a powerful contender in the field of insurance. Compensation may vary based on the job level and your geographic work location. Compensation Minimum:$123,000 Compensation Maximum:$210,000 The Solutions Director role is to lead and execute all aspects of the Contact Center strategy to enable the Solutions Operation to deliver quantified results. Solutions Director will have responsibility to develop and lead a high performing team of Solutions leaders and agents. The Solutions Director will have a demonstrated ability to lead with integrity and build trust throughout all levels of the organization to drive results. Exceptional opportunity for an experienced strategic, results oriented leader to provide vision, strategy, and leadership to drive performance in Solutions in the Homesite Call Center. Solutions Director will also be responsible for collaborating with fundamental stakeholders across American Family Direct to improve the results along with the customer and employee experience. Responsibilities: People Leadership Work closely with the leadership team to refine and improve multiple areas including: recruitment, employee engagement, management coaching; performance management & development and change management. Effectively communicate the Homesite value proposition to all employees Effectively recruits and coaches’ managers while ensuring ongoing skill development and career pathing opportunities occur for all employee in the Solutions Organization. Instills customer focus throughout Contact Centers and ensure leaders and agents understand the value we place on the consultative Solutions process and the customer experience. Coach, counsel, and train direct and indirect reports to apply, support, and sustain a continuous improvement culture. Collaborate across the organization and AFD to share best practices, identify opportunities for improvement, and work together to better serve the customer and engage the workforce. Business Leadership Develop, execute, and oversee strategies and plans to achieve set business targets and key KPI’s for Homesite Contact Center. Responsible for Solutions P&L and meeting annual targets Drive operational excellence across the contact center Solutions organization; for all lines of business. Builds understanding and awareness of product and growth strategies and assess contact center impact and readiness to support these initiatives for core products. Partners with key stakeholders to ensure a seamless customer experience across all channels. Drives and builds culture of data driven decision to continuously improve results Contributes to and supports continuous improvement projects based on evaluating operational and financial data and qualitative analysis based on observation and discussion; supported by cost/benefit forecasts. Works with Workforce Management, Quality Assurance, and Knowledge Content Team, Contact Center Trainers and Corporate Learning & Development to monitor trends and patterns in business and team performance to identify problem areas and take immediate corrective action and/or make suggestions for continuous improvement. #LI-Remote When you work at Homesite you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns at Homesite are eligible for the paid time off program. Contingent workers are not eligible for American Family Enterprise benefits. Stay connected: Join Our Enterprise Talent Community! Homesite is an insurance company that's big on technology. Finding faster and smarter methods of improving how people buy insurance is our jam. Our crew is made up of talented and passionate professionals who aren't afraid to push the envelope. When you work at Homesite, you'll have the opportunity to pursue your creative ideas in an environment that welcomes them. Join our team as we shake up the world of insurance! Sign up for our Enterprise Talent Community to receive updates on the latest job opportunities at all American Family Enterprise companies.
- 1 Month Ago
Contact Center Representative 19.25/hr
- TEKsystems
-
Phoenix, AZ
FULL_TIME
- *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
- 30 Days Ago
Contact Center Representative
- OrthoArizona
-
Peoria, AZ
FULL_TIME
- Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
- 1 Month Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Yuma, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 1 Day Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Phoenix, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 10 Days Ago
Contact Center Workforce Management Specialist
- Dignity Health Medical Group
-
Phoenix, AZ
FULL_TIME
- OverviewHello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 supp...
- 14 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Phoenix, AZ area
Supervisor, Air Customer Service
- Viking Cruises
-
Tempe, AZ
- At Viking, we foster a challenging, fast-paced work environment with a focus on small teams, action, and continuous impr...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Calculated Hire
-
Tempe, AZ
- Customer Service Representative I Hybrid Tempe, AZ 3-month Contract (W2), Weekly Pay (40 hours/week) Pay Rate: $19.50/hr...
- 4/25/2024 12:00:00 AM
Customer Service Coordinator
- USAA
-
Phoenix, AZ
- Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
- 4/25/2024 12:00:00 AM
Customer Service Specialist
- AdaptHealth LLC
-
Phoenix, AZ
- Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical ...
- 4/23/2024 12:00:00 AM
Customer Service Representative - ADESA
- Carvana
-
Tempe, AZ
- About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Vehicle Service & ...
- 4/21/2024 12:00:00 AM
Customer Service Representative - FS
- Invitation Homes
-
Tempe, AZ
- **Customer Service Representative - FS** CAROUSEL_PARAGRAPH * Tempe, Arizona * Operations - Field * R847 ** Share Job** ...
- 4/21/2024 12:00:00 AM
Customer Service Representative Support Coordinator
- MedImpact Healthcare Systems, Inc.
-
Tempe, AZ
- Location: **Tempe, AZ** Remote Location: **CSR Support Coordinator** MedImpact Healthcare Systems, Inc. is looking for e...
- 4/21/2024 12:00:00 AM
Patient Service Representative
- Nationwide Vision
-
Glendale, AZ
- Title: Patient Service Representative Company: Nationwide Vision Center Location: Glendale (67th Ave) Training Provided ...
- 4/21/2024 12:00:00 AM
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,696 to $74,204
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020