Inbound Contact Center Supervisor jobs in Pittsfield, MA

Inbound Contact Center Supervisor supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor may require a bachelor's degree of specialty or its equivalent. Typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)

4 Inbound Contact Center Supervisor jobs found in Pittsfield, MA area

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$40,143 to $57,938
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago