Inbound Contact Center Supervisor jobs in Salem, OR
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
-
Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities- Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
- Exceeds customer service standards while maintaining peer average call volume.
- Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
- Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
- Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
- Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
- Refers financial products and services and meet established referral goals set by Contact Center Manager.
- Understands the practices of various support departments and the overall impact on customer service and the work flow.
- Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
- May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
- May perform outbound calling to build member relationships.
- Perform other duties as assigned.
- Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
- Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
- Is proficient in arithmetic, ten-key and basic computer skills
- Competently handles a variety of task simultaneously independently.
- Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
- Proficient at researching and analyzing information.
- Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
- Is a quick and thorough learner and competently applies newly learned information.
- Is quick to adopt and support frequent updates and changes.
- Must be detail oriented and skilled in data entry.
- High School Diploma or equivalent
- Preferred one year customer service experience
- Application of basic computer skills
- Preferred previous job duties in a CSR / Customer Service Representative titled position
- Knowledge of financial institutions and bilingual skills a plus
- Experience in the use of general math, experience with ten-key and basic computer skills
- Must have Saturday availability
Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. - 30 Days Ago
Center supervisor
- UHaul
-
Lebanon, OR
FULL_TIME
- Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
- Just Posted
CLINICAL SUPERVISOR
- Tillamook Family Counseling Center
-
Tillamook, OR
FULL_TIME
- Tillamook Family Counseling Center 906 Main Avenue | Tillamook, OR 97141 JOB SUMMARY: Rural behavioral health agency on the beautiful Oregon Coast is seeking a full-time Clinical Supervisor to provide...
- 2 Months Ago
Study Center Supervisor / Campus Monitor
- North Santiam School District
-
Stayton, OR
FULL_TIME
- JobID: 1740 Position Type: Class Support Staff/HS Study Center Supervisor / Campus Monitor Date Posted: 1/2/2024 Location: Stayton High School Study Center Supervisor / Campus Monitor WORK DAYS: 185 i...
- 1 Month Ago
Clinical Supervisor - CADC II
- Salem Comprehensive Treatment Center
-
Salem, OR
FULL_TIME
- Overview Seeking: Clinical Supervisor - CADC II or CADC III Full Time Hours: We have several flexible schedule opportunities available! Monday - Friday: 5:30 AM - 1:30 PM, or Monday - Friday: 6:30 AM ...
- 18 Days Ago
Home School Contact - Nellie Muir
- Woodburn SD 103
-
Woodburn, OR
FULL_TIME
- POSITION SUMMARY: Under the direction of the building administrator and/or the Director of Language Programs, the Home School Contact shall foster community and home-school relations as the medium thr...
- 12 Days Ago
Filters
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Inbound Contact Center Supervisor jobs found in Salem, OR area
Customer Service Representative
- transitionworksllc.com
-
Albany, OR
- Customer Service Representative I Albany, OR Our client is a premier provider of targeted specialized insurance products...
- 4/24/2024 12:00:00 AM
Program Representative 2: Volunteer Income Tax Assistance Site Coordinator
- Oregon State University
-
Corvallis, OR
- Position Details Position Information Department College of Business Dept (BUS) Classification Title Program Representat...
- 4/22/2024 12:00:00 AM
New Patient Coordinator
- Compass Oncology
-
Portland, OR
- Overview: It may sound clich, but it is true. A career taking care of cancer patients is a calling for most all of us. I...
- 4/22/2024 12:00:00 AM
Client Services Project Coordinator
- Adecco USA
-
Beaverton, OR
- Would you like to join a worldwide provider of legal and business services, serving law firms, corporations, financial i...
- 4/21/2024 12:00:00 AM
Personal Care Specialist (12-month Contract)
- Cencora
-
Oregon City, OR
- Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
- 4/17/2024 12:00:00 AM
Personal Care Specialist (12 Month Contract)
- Cencora
-
Oregon City, OR
- Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
- 4/12/2024 12:00:00 AM
Personal Care Specialist (12 Month Contract)
- Cencora
-
Oregon City, OR
- Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
- 4/12/2024 12:00:00 AM
Personal Care Specialist - 12 Month Contract
- Cencora
-
Oregon City, OR
- Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
- 4/12/2024 12:00:00 AM
About Salem, Oregon
Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857.
Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$54,566 to $75,406
Salem, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020